Customer Service Representative
3 months ago
Key Responsibilities:
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers
• Download, distribute and answer all customer inquiries received via email.
• Take web request and process payments by phone.
• Process customer payments via internet and take cash payment's as needed.
• Enter new subscription residential accounts into system.
• Run credit checks on new customers.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Key all new/cancelled accounts into Tower system and verify in system.
• Scan all contracts into system and maintain records of them.
• Assist in completing the Affirmative Action log for all applicants.
• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• May provide back up assistance for Office Coordinator.
• Perform other duties and responsibilities as required or requested by management.
Requirements:
• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.
Knowledge, Skills and Abilities:
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.
Physical/Mental Demands:
• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
-
Customer Service Representative
2 months ago
Wilson, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Wilson, NC, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
1 month ago
Wilson, United States Prostar Services Inc. Full timeJob DescriptionJob DescriptionAre you an upbeat and cheerful person with strong problem-solving skills? Do you enjoy speaking to all kinds of people? Are you motivated to meet goals and drive sales revenue? If so, Prostar Services, Inc. in Wilson, NC could use you as our new full- or part-time Customer Service Representative! We're seeking an...
-
Customer Service Representative
3 months ago
Wilson, United States Bj Plumbing Full time** B & J Plumbing Heating and Air Conditioning Inc.** ** Customer Service Representative** Wilson, NC 27896 **Job Description** Customer service representative for residential plumbing heating and air conditioning company. Starting pay 21,000 to 28,000 per year based on experience plus 100% full paid insurance premiums for medical, dental, vision and...
-
Customer Service Representative
2 weeks ago
Wilson, United States B & J Plumbing Heating and Air Conditioning Inc. Full timeJob DescriptionJob DescriptionNOW HIRING Customer Service RepresentativesWe are looking to hire a Customer service representative to join our residential plumbing heating and air conditioning company. In order to be a successful CSR, you must be able to able to navigate a multi-line phone system. The primary job duties are outbound calling as well as...
-
Customer Service Representative
4 days ago
Wilson, North Carolina, United States Excel Fitness Full timeAbout Excel FitnessWe are a dynamic and growing fitness company with a strong presence in the market. Our mission is to provide a welcoming and supportive environment for our members to achieve their fitness goals.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key...
-
Customer Service Representative
4 days ago
Wilson, North Carolina, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our facilities.Key Responsibilities:Patient Scheduling: Coordinate patient...
-
Customer Service Representative
5 days ago
Wilson, North Carolina, United States GPM Investments LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...
-
Customer Service Representative
2 weeks ago
Wilson, United States Hunter Recruitment Advisors Full timeJob Description Customer service representative for residential plumbing heating and air conditioning company. Starting pay 21,000 to 28,000 per year based on experience plus 100% full paid insurance premiums for medical, dental, vision and disability. Must be able to able to navigate a multi line phone system. The primary job duties are outbound calling as...
-
Customer Service Representative
1 month ago
Wilson, United States B & J Plumbing Heating and Air Conditioning Inc. Full timeJob DescriptionJob DescriptionJob DescriptionCustomer service representative for residential plumbing heating and air conditioning company. Starting pay 21,000 to 28,000 per year based on experience plus 100% full paid insurance premiums for medical, dental, vision and disability. Must be able to able to navigate a multi line phone system. The primary job...
-
Customer Service Representative
3 weeks ago
Wilson, United States Hunter Recruitment Advisors Full timeJob DescriptionJob DescriptionJob DescriptionCustomer service representative for residential plumbing heating and air conditioning company. Starting pay 21,000 to 28,000 per year based on experience plus 100% full paid insurance premiums for medical, dental, vision and disability. Must be able to able to navigate a multi line phone system. The primary job...
-
Customer service representative
2 months ago
Wilson, United States Randstad Full timeAre you looking to join a company that can provide great stability and an amazing work culture? Do you love helping others and have a sense of urgency with issue resolution? Are you ready to apply your customer service skills in a new way? Bring your steller experience to this home furnishings office and make an impact immediately! salary: $16 - $19 per...
-
Customer Service Representative
2 days ago
Wilson, North Carolina, United States Wilson-Mcshane Full timeJob Category: Participant ServicesJob Details:Description:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wilson-McShane. As a key member of our Participant Services department, you will be responsible for providing exceptional customer service to our participants, ensuring their needs are met and...
-
Customer Service Representative
5 days ago
Wilson, North Carolina, United States Handy Mart Full timeAbout Handy MartWe're a community-driven convenience store where customers find more than just snacks and fuel. They find a welcoming atmosphere, helpful service, and a place that feels like home.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team,...
-
Pharmacy Customer Service Representative
3 days ago
Wilson, North Carolina, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our retail pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer...
-
Customer Service Representative
4 days ago
Moose Wilson Road, Wyoming, United States Aurora Ventures Full timeAbout the Role:Aurora Ventures is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving customer issues related to Samsung products.Key Responsibilities:Provide exceptional customer service via phone, email, and chatRespond to customer...
-
Customer Service Representative at Fuel Fitness
2 weeks ago
Wilson, North Carolina, United States Fuel Fitness Holdings LLC Full timeJoin the Team at Fuel FitnessAs a Front Desk Coordinator at Fuel Fitness Holdings LLC, you will be an integral part of our community, ensuring a welcoming environment for all gym members. Your friendly approach and enthusiasm for fitness will significantly contribute to the overall experience of our clientele.Primary Duties:Engaging with a variety of...
-
Customer Service Manager
2 days ago
Wilson, North Carolina, United States Royal Farms Full timeAbout the RoleThe Customer Service Leader is a key member of the Royal Farms team, responsible for ensuring exceptional customer experiences in our stores. This role requires a strong leader who can motivate and inspire their team to deliver outstanding service, maintain operational excellence, and drive business results.Key ResponsibilitiesCustomer Service:...
-
Customer Service Specialist
2 weeks ago
Wilson, North Carolina, United States Quality Equipment Full timeAbout Us:Quality Equipment is a prominent John Deere dealership with a network of 36 locations dedicated to serving a wide range of agricultural, commercial, and residential clients across multiple states.We take pride in our unwavering commitment to our customers, employees, and the communities we serve. Our culture is rooted in ethical practices,...
-
Customer Engagement Account Representative
2 weeks ago
Wilson, North Carolina, United States HandCraft Services Full timeJob OverviewSalary: $66,500.00Location: Central North Carolina TerritoryAt HandCraft Services, we prioritize our team members and recognize the significant role each individual plays in enhancing customer experiences. We are committed to fostering a culture built on collaboration, integrity, and dedication. If you are passionate about delivering exceptional...
-
Customer Service/Weighmaster
3 months ago
Wilson, United States Graniterock Full time** Position Description** **Customer Service/Weighmaster** Location **110 A.R. Wilson Quarry-Aromas** **Job Summary** This position will be primarily responsible for operating the scales providing accurate tags for all materials coming in and going out of the Quarry and remote branch scale operations. **General Summary** - Comply, understand, and promote...