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Operations Support Specialist

2 months ago

Provo, United States BEN GROUP Full time

**Operations Support Specialist**

Provo, UT Operations Full-Time **Who *YOU* Are** BEN is seeking an **Operations Support Specialist** responsible for coordinating intradepartmental work efforts to ensure efficient business operations are maintained and customer expectations are met. The Operations Support Specialist will assist in the day-to-day operations and provide comprehensive support to the Influencer Execution department in areas including, but not limited to, payment processing, invoicing, records management, and reporting to ensure all payment information is received so that customers are paid on time. This role will help ensure compliance with internal processes and provide information and assistance to employees regarding procedures and policies, specifically focused on customer invoicing and payment. This individual will be highly organized, pay attention to detail, have the ability to problem solve and maintain confidentiality. You will be primarily responsible for assisting in payment processes and reports while helping identify opportunities for process improvement, investigating, and resolving escalated payment processing-related inquiries, managing the day-to-day relationship with Accounts Payable, customers and employees. You will have a track record of executing quickly and can accurately prioritize your focus. You are an excellent collaborator that can build strong relationships with internal and external customers.

**Who *WE* Are** . connects global brands to consumers through the power of popular entertainment. From the world-leading product integration platform, to the global leader for rights clearances and representation (), to the best in class Influencer channel optimization solutions (), BEN Group helps elevate projects, amplify brands, and captivate audiences. Our team is global, with offices in Los Angeles (headquarters), New York, London, Shanghai, and Provo.

At BEN, we recognize that our employees are the key to the companys success and work hard to maintain our incredible company culture. While BEN is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality. BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BEN is results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. BEN offers a competitive benefits package and promotes an environment which supports our core values of Passion, Accountability, Teamwork, Empowerment and Inclusion. **Responsibilities**

* Support our internal employees and external customers with payment processing related issues; providing appropriate information to resolve payment related concerns and acting as a liaison with both employee, customer, and Accounts Payable

* Coordinate and assist with payment process, which include ensuring payment documents are complete and accurate

* Manage sensitive and confidential information; including, but not limited to the collection of customer payment information

* Perform regular audits on payments and submitted invoice to ensure payments to customers are submitted on time

* Review documents for completeness, quality, and accuracy

* Assist in answering employee questions with a focus on customer service and maintaining a positive and supportive attitude

* Respond promptly to inquiries from employees and external parties

* All other duties and responsibilities, as assigned

**Qualifications and Skills**

* BA and 1-2 years of experience in data or account processing

* Ability to handle confidential data and maintain confidentiality

* Fluent in Microsoft Office

* Extremely well organized

* Attentive to details

* Proactive with excellent follow-through

* Excellent written and verbal communication skills

* Experience with basic data analysis and report creation experience

* Experience with managing internal and external relationships

* Able to succeed in a fast-paced environment

* Advanced experience with Microsoft Excel is a major plus

* Experience in payment processing and basic accounting/bookkeeping knowledge is a plus