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Software Product Manager
4 months ago
Software Product Manager
Location: Santa Barbara, CA or remote from a home based office in the U.S.
Duties and Responsibilities:
Work closely
with the Director of Product Management and the VP of Software to define
software product strategies that will result in sustainable and profitable
growth for software products
Maintain
software product and release roadmaps guided by input from customers and
field sales representatives that is supported by detailed market analysis
Ensure an Agile
approach to software product management is undertaken and used with all
stakeholders, i.e., an approach that embraces changing requirements,
revisions to scope and timeline to be market responsive, and supporting
software development teams with fine-grained stories that feed into the
highest impact minimum viable product releases
Visit high-value
customers to generate a clear understanding of their challenges and needs
Ensure strong
"voice of the customer" and competitive considerations when
developing requirements, epics, stories, and their acceptance criteria
Inspire and
influence colleagues to work across a matrix organization (Hardware
R&D, Software R&D, Operations, Manufacturing, Service, Marketing,
Sales)
Support new
instrument initiatives through the Wyatt Product Lifecycle (PLC) and
become the Software PLC champion working with cross-functional R&D
teams through all milestones
Work with other
product managers, customers, and field teams to gather software
requirements and define use cases for new projects
Test new
products and collaborate closely with software and hardware test teams
Work closely
with software development teams to ensure a seamless transfer to other
departments for new products prior to launch
Work closely
with product marketing team to ensure Wyatt product launches are best in
class and result in growth targets being met over the lifecycle of the
product
Work closely
with product management team to ensure product infancy issues are dealt
with quickly and systematically with minimal impact to customers
Work closely
with the Customer Support and Service team to prioritize and resolve
customer issues associated with software products
Track metrics
related to software products and customer satisfaction in conjunction with
Customer Support and Service, to identify high priority issues that need
to be resolved
Identify issues
affecting Wyatt software product line health along with potential risks
that could impact Wyatt projects; provide recommendations to make
measurable improvements
Deliver
sustainable software tools to customers and field sales teams that can be
used to improve customer satisfaction, specifically related to product
training
Requirements:
Bachelor’s of Science Degree required. Master’s or Ph.D. is preferred in analytical chemistry, biochemistry, biotechnology, or chemical engineering.
Five (5) years in sales/marketing; Three (3) years in product management; Two (2) years in laboratory instrument sales support, or an equivalent combination of education and experience.
Experience with Wyatt Technology or HPLC preferred.
Software product development experience including user experience and agile product development skills preferred.
Strong track record of delivering business results and demonstrated ability to mobilize and influence the organization.
Global brand management and international experience preferred.
Proven successful completion of full product launches and willingness to perform hands-on activities.
Proven software product and project management leadership including a clear understanding of the various roles of functional support groups and their interrelation.
Open and effective communication style, excellent public presentation skills, strong people skills, cross-organizational teamwork and the ability to interact with and influence the direction of key opinion leaders.
Excellent writing skills with prior experience in producing marketing communications.
Travel up to 25% of your time annually.
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