Customer Service Representative

5 days ago

North Berwick, United States LanceSoft Full time
Job Title: Customer service representative
Location: North Berwick, ME
Duration: 3+ months (temp to hire)
Pay Range: $18/hr - $20/hr on W2

-Hours: Mon-Fri 730am-4pm. Occasional OT.
-This is an on-site, in person position. Can not be done remotely.
-This is an administrative position which includes buying, expediting, invoice resolution, customer service communication through email and phone.
-Customer service skills required.
-Computer skills required. Will be using MS Office and Outlook daily.
-Professionalism a must.
-Will answer internal call from client, in additional to calling vendors.
-Will handle invoice resolution.
-Steel toe shoes requires.
-Dress code: jeans/long pants and collared shirt/blouse.

Position Summary:

Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:
•Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
•Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
•Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
•Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
•Place purchase requisitions and vendor purchase orders.
•Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
•Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
•Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
•Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
•Communicate with vendors to resolve problems with timeliness and product quality.
•Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
•Research and resolve account payables nonconformance with suppliers.
•Identify opportunities for and document customer cost savings.
•Produce customer KPI measurement data.
•Follow all Vallen and customer Standard Operating Procedures.
•Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
•Perform other duties as assigned.

Job Qualifications:

High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
•Excellent customer service.
•Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
•Mathematical aptitude for basic calculations.
•Self-starter with the ability to work independently.
•Strong attention to detail and accuracy.
•Demonstrated strong attention to detail, organizational and execution skills.
•Proficiency with MS-Office products.
•Strong verbal and written communication skills.
Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits. (To be bought)
  • Four options of Medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks


About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time

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