Customer Service Representative

6 days ago


Berwick, United States Sam's Club Full time
Company Overview
Sam's Club is a leading membership-based warehouse club offering a wide range of products and services to its members. As a Retail Operations Associate, you will play a critical role in ensuring that our customers have an exceptional shopping experience.

The hourly wage range for this position is $16.00 to $23.00.* You will be rewarded with competitive pay, performance-based bonus awards, and other great benefits, including health benefits such as medical, vision, and dental coverage; financial benefits like 401(k), stock purchase, and company-paid life insurance; and paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Job Description
You will maintain safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management. You will also provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, and resolving member issues and concerns. Your primary goal will be to create a positive shopping experience for our members.

Required Skills and Qualifications
Outstanding customer service skills are essential for success in this role. You must be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain a positive attitude even in challenging situations. Good communication and problem-solving skills are also required. A high school diploma or equivalent is preferred but not necessary. Experience in retail or customer service is a plus.

Benefits
We offer a comprehensive benefits package to our associates, including health, financial, and paid time off benefits. We also provide opportunities for career advancement and professional development through training programs and mentorship. Our goal is to support the well-being and success of our associates both on and off the job.

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