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Customer Service Representative

2 months ago

Beaumont, United States FirstService Residential Full time

Job Overview: The

Customer Services Representative

reports directly to the General Manager. The Customer Services Representative will maintain order and continuity at the front desk by providing the personality and image to all entrants pursuant to the philosophy. Your motto will be: "You only get one chance to make a First Impression." The Community Services Representative is responsible for the development, organization, and coordination of any and every resident need while working the front desk. Communication, coordination, cooperation sets the tone for residents' and guests' attitudes while visiting. Compensation:

$18-20/hr. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future Your Responsibilities: include the following. Other duties may be assigned. Greeting Residents and Guests: The Customer Services Representative is responsible for welcoming residents and guests with a smile and verbal greeting consisting of more than a simple "hi". The greeting will be complete with the Customer Services Representative standing when possible and practical, making eye contact, and smiling "Hello", "Good Morning", "Good Afternoon", "Good Evening", "How is your day going?" Assisting Residents and Guests

- Customer Service Is Always No. 1: The Customer Services Representative will provide the following services to the Residents and Guests: Answer all residents and prospective buyers' questions. Assist owners with requested work order submission for pest control and landscape services. Lost and Found materials. Call all vendors as needed for work orders or repair needs. Assist and or participate in inspections of the common area Answering e-mail inquiries. Review and submit all Architectural Applications and Minor Landscape Modification forms Answering the telephone by processing and distributing calls as necessary. Produce reports on work orders Create spreadsheets. Post agendas and newsletters in clubhouse Create Event Flyers and brochures Process invoices as directed by the General Manager Create E-blasts. Open, receipt and date stamp incoming mail daily. General filing. Skills & Qualifications:

Interfaces with homeowners, customers and co-workers. Productivity: great attendance, good work quality, positive contributor, works well in a team environment, strong people skills, and works well with others. Innovation: assists in resolving situations and concerns. Honesty: truthful, trustworthy, doing what is right and what needs to be done, is fair and objective, possesses integrity, and treats others with maturity. Loyalty: committed to the goals of the organization, the nature of the business, respects the organization's efforts, defends the company name, and gives the best effort and sincerity. Initiative: ability to think, work and make independent decisions based on sound judgment. Demonstrates high level of proficiency in technology and all MS Office applications. Excellent written and verbal skills. Excellent time management, organizational and follow-up skills. Ability to manage competing priorities and assignments. Must be comfortable working in a fast-paced environment where continuous improvement is expected. Flexible and adaptable to rapid change.

Education & Experience: Ability to work independently and manage priorities Familiar with Microsoft Word, Excel and PowerPoint Good knowledge of Publisher program Previous Customer Service experience preferred Experience in continuous improvement environment a plus What We Offer: Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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