Customer Service Representative

2 months ago

Beaumont, United States United Legwear and Apparel Company Full time
About us

United Legwear & Apparel Co. was established in 1998, Isaac E. Ash set out to make the very best legwear in the market and sell it at a price families could afford. Hard work and exponential growth year-on-year has transformed ULAC into a global apparel and accessories company, but the founding vision remains the same.

Job Summary:

The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below. We are looking to fill for two positions.

Essential Functions (Including but not limited to):

•Route orders for various customers and schedule pickups with various freight companies.

•Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.

•Verify the weight and carton count on the Bills of Lading for truck shipments.

•Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.

•Process shipments by following all routing guides per customer.

•Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.

•Communicate high priority orders and hot containers to warehouse production department as needed.

•Resolve all order-related discrepancies and assist in vendor chargeback research.

•Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.

•Notify all customers their shipments are ready via phone, email, or customer portal.

•Monitor and update all customer SOPs.

•Perform any other duties as assigned in support of the company needs and operations.

Qualifications/Requirements:

•Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.

•Experience routing to big box stores; example: Walmart, Target, Costco.

•Experience interpreting routing guides for vendor compliance.

•Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).

•Excellent computer skills and experience working with a WMS system.

•Excellent customer service skills, and interpersonal skills.

•Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.

•Strong interpersonal skills and the ability to work well in team environment.

•Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.

•Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.

•Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.

•Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.

Job Type: Full-time

Salary: From $22.00 per hour

Schedule:
  • Expected hours: 40 per week
  • 8 hour shift
  • Overtime
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • On-the-job training
  • Paid sick time
  • Paid time off
  • Parental leave
  • Pet insurance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

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