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Customer Service Representative

4 months ago

Beaumont, United States United Legwear and Apparel Company Full time
Job DescriptionJob DescriptionAbout us

United Legwear & Apparel Co. was established in 1998, Isaac E. Ash set out to make the very best legwear in the market and sell it at a price families could afford. Hard work and exponential growth year-on-year has transformed ULAC into a global apparel and accessories company, but the founding vision remains the same.


Job Summary:

The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below. We are looking to fill for two positions. 

Essential Functions (Including but not limited to):

· Route orders for various customers and schedule pickups with various freight companies.

· Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.

· Verify the weight and carton count on the Bills of Lading for truck shipments.

· Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.

· Process shipments by following all routing guides per customer.

· Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.

· Communicate high priority orders and hot containers to warehouse production department as needed.

· Resolve all order-related discrepancies and assist in vendor chargeback research.

· Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.

· Notify all customers their shipments are ready via phone, email, or customer portal.

· Monitor and update all customer SOPs.

· Perform any other duties as assigned in support of the company needs and operations.

Qualifications/Requirements:

· Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.

· Experience routing to big box stores; example: Walmart, Target, Costco.

· Experience interpreting routing guides for vendor compliance.

· Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).

· Excellent computer skills and experience working with a WMS system.

· Excellent customer service skills, and interpersonal skills.

· Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.

· Strong interpersonal skills and the ability to work well in team environment.

· Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.

· Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.

· Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.

· Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.

Job Type: Full-time

Salary: From $22.00 per hour

Schedule:

  • Expected hours: 40 per week
  • 8 hour shift
  • Overtime

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • On-the-job training
  • Paid sick time
  • Paid time off
  • Parental leave
  • Pet insurance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

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