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Customer Service Representative

2 months ago

Pooler, United States Thompson & Thompson Service Group Full time

Overview:

Thompson & Thompson Service Group is looking for Customer Service Representatives

This position is seasonal and part-time with less than 40 hours a week. We are looking for someone to work every other weekend as well as evening shifts.

After the season ends, based on performance, you may have the option to be converted to a full-time employee

About the position:

As a customer service representative, you will be responsible for quickly answering inbound calls from existing and potentially new customers. You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business through high quality interactions. You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns. You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.

In addition to inbound calls, you will also be responsible for making outbound calls to existing customers. These interactions will ensure our customers are well informed of opportunities going on within the company such as: upcoming appointments and deals, as well as setting up new appointments for customers with membership plans, etc.

Our team will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. Youll be responsible for customer service metrics such as quality interactions, booking appointments, and setting up new membership plans. Your team leader will provide coaching and training to ensure you have all the tools you need to be a top-notch teammate

Responsibilities:

  • Take inbound calls from new and existing customers to answer questions and resolve issues.
  • Make outbound calls as needed to ensure the technicians schedules are full.
  • Book appointments for the right tech at the right time for the customer and the company, overcoming objections as needed.
  • Provide a great phone experience during customer interactions
  • Resolve and de-escalate customer concerns
  • Educate customers on the value of membership plans and assist them in signing up
  • Achievement of monthly customer service key performance indicators.

Qualifications:

  • Job location: Remote
  • 2 years of customer service experience, call center experience preferred
  • Strong communication skills, both written and verbal
  • Demonstrated de-escalation, overcoming objections, and multitasking skills
  • Ability to work well individually and in group settings

Additional:

  • Weekly bonus payouts for hitting key performance goals
  • Potential to be converted to full time based on performance
  • Paid training
  • We prefer for you to have your own laptop, but we will provide you with one if you do not have one. We will also provide you with a headset.
  • Thompson & Thompson Service Group may conduct a preemployment background check and drug test, subject to applicable law.


Responsibilities:

What you will do:

  • Call customers from prior day for quality check
  • Call maintenance customers and schedule visits
  • Call on customer list to offer promotions
  • Follow up on reviews positive and negative
  • General inbound customer service

What you bring:

  • Previous customer service experience
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude
  • Clear background check and drug screen
Qualifications:

Who WE Are:??

?

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.??

?

We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck ???

If this sounds like something you would like to join for a long-term career move, apply today??