Customer Service Representative

4 weeks ago

Pooler, United States Savannah Logistics Group Full time
Job DescriptionJob Description

Job Summary: Customer Service Representative (Dry Van, Container, Hot Shot)

This position is responsible for assisting in the operation of multiple departments. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as necessary.


Duties/Responsibilities:

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Interacts with internal and external customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Works with management regarding product routing for customers

Other duties as required and assigned


Required Skills/Abilities:

Excellent written and verbal communication skills.

Excellent organizational and time management skills.

PC literate with experience with Microsoft Outlook, Word, Google Docs/Sheets, Excel


Education and Experience:

High school diploma or GED (General Education Diploma) equivalency

Minimum 1 year related experience and/or training

Ability to write reports, business correspondence

Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Bilingual

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer inside office.

Must be able to lift up to 25 pounds at times.

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