Service Desk Specialist

3 weeks ago

Raleigh, United States Accentuate Staffing Full time

Accentuate Staffing is proud to partner with our client in the search for a Service Desk Specialist. As a Service Desk Specialist, you will play a crucial role in providing technical assistance and support to users within the organization. This is an exciting opportunity for individuals who possess strong communication skills, technical proficiency, and a passion for customer service.

Responsibilities:

  • Provide technical support and assistance to users in person, over the phone, or via remote access tools.
  • Troubleshoot hardware, software, and network issues promptly and effectively.
  • Utilize help desk ticketing software to log, track, and resolve user issues.
  • Maintain a good working knowledge of IT support tools and stay updated with industry trends.
  • Configure and troubleshoot applications such as Microsoft Windows, Office Suite, smartphones, and PC hardware.
  • Familiarity with Windows 11, 10, and Mac OS systems.
  • Uphold customer service principles and practices to ensure client satisfaction.

Requirements:

  • Minimum of three (3) years of technical support experience preferred.
  • Strong communication skills with the ability to build and maintain effective relationships internally and externally.
  • Self-starter who is well-organized and works effectively in a team environment.
  • Ability to multitask and work under established deadlines.
  • Customer service orientation with a focus on resolving user issues efficiently.

Education:

  • Associate degree in Computer Science or equivalent required; Bachelors degree in Computer Science or equivalent preferred. A combination of training and work experience may be substituted for educational requirements. CompTIA A+ and Network+ certifications are preferred.

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