IT Help Desk Specialist
3 weeks ago
Job Description:
Responsibilities:
Respond via telephone or electronically to inquiries and requests for assistance.
Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
Provide consultation, support, and/or training to clients of computer equipment or other client-based applications.
Provide routine and non-routine support for a broad range of client applications or provide in-depth support for a narrowly defined area of technology.
Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.
Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, and status, and to provide instructions for others to follow when performing a task.
This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.
Skills and Abilities:
Knowledge of:
Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.
Skills in:
Analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.
Ability to:
Multitask;
assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.
Education and Experience:
Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.
#J-18808-Ljbffr
-
Help Desk Analyst
2 months ago
Raleigh, United States JSM Consulting Full timePosition Help Desk Analyst Location Raleigh North Carolina***All work must be completed on site ***Some local travel may be required in performance of the work Job Duties Experience and knowledge of browser-based applications - Required 5Years Experience researching analyzing and interpreting automated system problems - Required 5Years Experience...
-
Help Desk Analyst
2 months ago
Raleigh, North Carolina, United States JSM Consulting Full timePosition Help Desk Analyst Location Raleigh North CarolinaAll work must be completed on site Some local travel may be required in performance of the work Job Duties Experience and knowledge of browser-based applications - Required 5Years Experience researching analyzing and interpreting automated system problems - Required 5Years Experience working in a...
-
Social Media/Online Research Specialist
1 week ago
Raleigh, United States Open Desk, Inc. Full timeJob DescriptionJob DescriptionOpen Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on information gathering for the insurance, legal, and human resources industries. We are seeking a professional, highly motivated candidate to join our team as an Online Research Specialist. This is a full-time, entry-level position...
-
IT Help Desk Technician
1 week ago
Raleigh, United States Specialized Recruiting Group - Raleigh-Durham, NC Full timeSpecialized Recruiting Group is seeking an IT Help Desk Technician in the Raleigh, NC area.Compensation for this position is $18.00-$30.00 per hour depending on qualifications.Responsibilities Include:Installation of laptop, desktop, telephone and mobile devices, and IT-related peripherals; includes imaging, profile configuration, network connectivity,...
-
IT Help Desk Technician
4 days ago
Raleigh, United States Specialized Recruiting Group - Raleigh-Durham, NC Full timeSpecialized Recruiting Group is seeking an IT Help Desk Technician in the Raleigh, NC area.Compensation for this position is $18.00-$30.00 per hour depending on qualifications.Responsibilities Include:Installation of laptop, desktop, telephone and mobile devices, and IT-related peripherals; includes imaging, profile configuration, network connectivity,...
-
IT Help Desk Technician
7 days ago
Raleigh, United States Specialized Recruiting Group - Raleigh-Durham, NC Full timeSpecialized Recruiting Group is seeking an IT Help Desk Technician in the Raleigh, NC area.Compensation for this position is $18.00-$30.00 per hour depending on qualifications.Responsibilities Include:Installation of laptop, desktop, telephone and mobile devices, and IT-related peripherals; includes imaging, profile configuration, network connectivity,...
-
IT Help Desk Technician-Remote
2 months ago
Raleigh, United States ProPharma Group Full timeFor the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...
-
Senior Coordinator, Help Desk
7 days ago
Raleigh, United States WSP Full timeWSP wishes to be a leader in the quality of IT service offered to its employees by providing them a varied but unified support structure consisting of a remote service desk, a self-service portal, and an onsite support team whose main mission is to independently resolve IT needs directly in the workplace. As an Onsite Support Technician, you will be an...
-
Front Desk Receptionist
1 day ago
Raleigh, United States Anthony L Horalek DDS MS PA Full timeBenefits: 401(k) Free food & snacks Free uniforms Health insurance Paid time off Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement 401K (4% match) Subsidized Health Insurance Paid holidays and vacation days Job Summary We are seeking a Front Desk Receptionist to join our clinical team! In this role, you will work collaboratively...
-
Front Desk Receptionist
2 weeks ago
Raleigh, United States Anthony L Horalek DDS MS PA Full timeBenefits: 401(k) Free food & snacks Free uniforms Health insurance Paid time off Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement 401K (4% match) Subsidized Health Insurance Paid holidays and vacation days Job Summary We are seeking a Front Desk Receptionist to join our clinical team! In this role, you will work collaboratively...
-
Senior IT Support Specialist
1 week ago
Raleigh, United States Moffatt And Nichol Full timeMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all...
-
Front Desk Dental Receptionist
2 weeks ago
Raleigh, United States Anthony L Horalek DDS MS PA Full timeJob DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCompetitive CompensationCareers Advancement 401K (4% match)Subsidized Health InsurancePaid holidays and vacation days Job SummaryWe are seeking a Front Desk Dental Receptionist to join our clinical team! In this role, you will work collaboratively with patients to determine their dental...
-
Front Desk Dental Receptionist
2 weeks ago
Raleigh, United States Anthony L Horalek DDS MS PA Full timeJob DescriptionJob DescriptionBenefits:401(k)Free food & snacksHealth insurancePaid time offBenefits/PerksFlexible SchedulingCompetitive CompensationCareers Advancement401K (4% match)Subsidized Health InsurancePaid holidays and vacation daysJob SummaryWe are seeking a Front Desk Dental Receptionist to join our clinical team! In this role, you will work...
-
Front Desk Dental Receptionist
2 weeks ago
Raleigh, United States Anthony L Horalek DDS MS PA Full timeBenefits: 401(k) Free food & snacks Health insurance Paid time off Benefits/PerksFlexible SchedulingCompetitive CompensationCareers Advancement 401K (4% match)Subsidized Health InsurancePaid holidays and vacation days Job SummaryWe are seeking a Front Desk Dental Receptionist to join our clinical team! In this role, you will work...
-
Expert Specialist
3 weeks ago
Raleigh, United States Cynet Systems Full timeJob Description: The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes...
-
Specialist- Expert
1 month ago
Raleigh, United States Serigor Inc Full timeJob Title: Specialist- Expert (ONSITE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to...
-
Specialist- Expert
2 months ago
Raleigh, United States Serigor Inc Full timeJob Title: Specialist- Expert (ONSITE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to...
-
Specialist- Expert
1 month ago
Raleigh, United States Serigor Inc Full timeJob Title: Specialist- Expert (ONSITE) Location: Raleigh, NC Duration: 12+ Months Job Description: The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to...
-
Specialist- Expert
3 weeks ago
Raleigh, United States Serigor Inc Full timeJob Title: Specialist- Expert (ONSITE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to...
-
Specialist- Expert
2 months ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Specialist- Expert (ONSITE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem...