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Pharmacy Technician- Customer Service

1 month ago

Marietta, United States Guardian Pharmacy Full time

Marietta, Georgia, United States of America
Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Atlanta, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Marietta, Georgia.

Why Guardian Pharmacy of Atlanta? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule: M-F 9am-6pm

Responsible for entering and processing prescriptions into the pharmacy operating system with both speed and accuracy. Communicates with customers on the telephone and responds quickly and courteously to their needs.

Attributes Required:

  • Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
  • Strategy and Planning - ability to think ahead, plan and manage time efficiently
  • Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
  • Team Oriented - ability to work effectively and collaboratively with all team members
Essential Job Functions (include the following):
  • Enter new and refill prescriptions into operating system in accurate and timely manner to eliminate errors at dispensing
  • Triage incoming fax prescriptions to ensure timely dispensing
  • Ensure proper notes in computer and cycle fill coding
  • Calculate and/or verify the correct dosage based on the prescription
  • Demonstrate caring, understanding and courtesy when responding to calls from customers. Route calls as appropriate to ensure top level service
  • Ensure all prescriptions assigned for processing are completed in regular shift
  • Receive, evaluate, process and follow-up as needed with doctors' offices on all refills assigned
  • Develop proficiency in the utilization of all pharmacy systems (ie document imaging, legacy pharmacy computer operating system)
  • On an as needed, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient
  • Develop and learn cycle in order to meet delivery deadlines. Maintain data entry records for cycle medication, fill requests and process cycle medication orders needing renewal in addition to new cycle orders as applicable
  • Other essential functions and duties may be assigned as needed
Education and/or Certifications
  • High School Diploma or GED (per state requirements)
  • Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
Skills and Qualifications:
  • 2+ years of related experience (advanced degree may substitute for experience)
  • Advanced computer skills; pharmacy operations system experience preferred
  • Ability to work independently and deliver to deadlines
  • Ability to solve problems with minimal direction
  • Great attention to detail and accuracy
  • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
  • Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment:
  • Ability to work flexible hours, including weekends, holiday and overtime.
What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

Compensation & Financial
  • Competitive pay
  • 401(k) with up to 3.5% company match (1)
Family, Health & Insurance Benefits (1), (2)
  • Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
  • Wellness Incentive Program
  • Dental and Vision plans
  • Company-paid basic life, AD&D and long-term disability coverage
  • Optional employee, spouse, and child life/AD&D insurance
  • Optional accident, critical illness, and short-term disability coverage
  • Dependent Care Flexible Spending Accounts
  • Employee Assistance Program (EAP)
Time Off
  • Paid holidays and sick days
  • Generous vacation benefits based on years of service


(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.