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Social Media Community Manager
2 months ago
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Social Media Community Manager
Requisition ID:
46739
Business Unit:
Fitch Group
Category:
Marketing & Communications
Location:
Chicago, IL, US
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity
encouraging
an environment where
employees
can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch
is also committed to supporting its employees by advancing conversations around
diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
Social Media Community Manager
Fitch Group Marketing is currently seeking a Social Media Community Manager based out of our Chicago (other hub cities will be considered) office.
Fitch Group Marketing is looking for a highly motivated B2B Social Media Community Manager in New York (potentially from other US cities) to join our growing team. This role will be responsible for managing social media and community initiatives primarily across Fitch Ratings, also supporting across the Fitch Group businesses. Working closely with Fitch Ratings’ global marketing team, the Corporate Communications team and Fitch Group stakeholders and business units, the Social Media Community Manager will develop and execute innovative social media strategies to support objectives and develop a community calendar to feed into Ambassador and Employee Advocacy initiatives.
What We Offer:
Be part of an amazing team
Opportunity to work with multiple stakeholders
Driving initiatives
We’ll Count on You To:
Manage and grow Fitch Ratings and Fitch Group brands across global social media platforms including LinkedIn, Twitter, Facebook, and Instagram
Work with the Social lead to develop, execute, and optimize Fitch Ratings social media strategy and tactics to increase engagement and grow followers across channels
Work closely with global marketing teams, internal stakeholders, and external partners across the business for potential social media marketing collaborations
Support with social media strategies and campaigns across Fitch Group businesses
Support the Social lead with specific projects and initiatives
Design and deliver organic social media campaigns to support Fitch Ratings objectives, leveraging best practice methods, paid experience also preferable, with knowledge of ABM
Work with the Social lead on the internal social media policy and support all social media monitoring and listening requirements. Coordinate with Risk and Compliance teams as needed.
Analyze, monitor, and report on social media campaign performance metrics, effectiveness, and business impact. Provide insights and recommendations to stakeholders and business marketing teams to make more informed decisions and refine strategies to improve engagement and reach
Ensure timely delivery of reports, working with partners and colleagues to pull relevant information together
Lead, manage and evolve Fitch Ratings Social Media ambassador program, providing support and best practice guidance to the ambassadors.
Build and develop our employee advocacy programme
Lead on the social media content calendar to feed into our advocacy initiative
Produce high quality social media content, leveraging existing web site content, research, video, thought-leadership articles, and product collateral, with internal stakeholders
Moderate and interact with posts from Fitch’s followers, clients, customers, ambassadors, key influencers encouraging ongoing discussion to grow Fitch’s online community
Ensure all content is accurate, relevant and compliant with industry standards and internal social media policies
Stay abreast of industry trends and key competitors’ social media and communities to identify areas of opportunity
Collaborate with design/creative and content teams to create innovative social media content that drive authentic engagement, ensuring brand visual and tone consistency
Stay abreast of industry trends and key competitors’ social media and communities to identify areas of opportunity
Stay up-to-date with current technologies and best practices in social media, design tools and applications
What You Need to Have:
Bachelor’s degree in marketing, communications, advertising or a similar field
3+ years of marketing experience; B2B financial services experience a plus
3+ years of experience managing social media platforms (LinkedIn, Twitter, Facebook, etc)
Experience with social media monitoring and management tools for publishing, reporting, and social listening (i.e. Hootsuite, Sprinklr, Brand watch, Twitter Analytics, Facebook Insights, etc.)
Proven experience with crafting and executing effective social and community strategies across multiple channels, working with ambassadors and employee advocacy
Proficiency in MS Office preferred (Word, Excel, PowerPoint)
Exceptional writing, proof reading and oral communication skills, with strong attention to detail and accuracy
Proven ability to work with various parties and demonstrate strong interpersonal skills as the role will be liaising with stakeholders and team members internally and vendors externally
Strong analytical skills and ability to translate analysis into actionable recommendations
What Would Make You Stand Out:
Paid and Organic social experience
Excellent project management including planning, organizing, and executing simultaneous projects and activities, and time management skills
Effective multi-tasking, decision making, and critical thinking skills
Excellent interpersonal skills, collaborative and team-oriented
Why Fitch?
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
We are building incredible things at Fitch and we invite you to join us on our journey.
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites:
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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