Customer Care Specialist

1 month ago

Durham, United States Bell and Howell Full time
Location: Durham, NC

1st Shift 7AM-3:30PM, Sat-Wed.

Job Summary:

Reporting directly to the Manager of the Customer Care Center, this person plays a key part in our Customer Service team This role updates databases, answers support calls, and keeps record of important information.

Job Responsibilities:
  • Answer phone support calls and log data into Customer Relationship Management (CRM) software
  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Coordinate after-hours shipment of emergency parts.
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
  • May collect data and compile reports from monitoring software.
  • Ensure seamless transition of activities between shifts.
  • Other duties as required.
Supervisory Responsibilities: N/A

Competencies (Skills, Knowledge and Abilities):
  • Direct customer interaction (including troubleshooting assistance)
  • Strong computer skills in using office programs (Excel, FSM Salesforce, and Word)
  • Strong oral and written communication skills
  • Demonstrated customer service skills
  • Must be able to lift up to 30 pounds.
  • Be a professional with drive, ambition, self-starter/motivator.
  • Have excellent analytical and customer skills are required as well as a demonstrated ability to handle complex problems and find ways to address them.
  • Demonstrate ability to develop and maintain an awareness of issues.
  • Exhibit sound practice in issue identification, analysis, and resolution.
  • Use effective verbal, non-verbal, and listening skills to meet BH business needs.
  • Be personally committed to developing themselves, if relevant, their team members.
  • Create and maintain customer relationships that are built on a foundation of consistent, high quality service delivery. Effectively, drill down into customer issues and quickly resolve issues, while managing internal and external expectations.
  • Experience working in a call center environment
Education and Experience:
  • A high school diploma or GED and a minimum of 1 - 2 years of related experience or equivalent combination of experience and education is required.
  • Direct customer interaction (including troubleshooting assistance) strongly preferred.
Travel:
  • This position does not require travel.
Physical Requirements:
  • Ability to remain in a stationary position 75% of the time.
  • Ability to type on a keyboard.
  • Ability to hear and talk.
  • Ability to move about inside the office to access file cabinets, office machinery, etc.
  • Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Requires close vision for computer work and reviewing correspondence.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell does not require full vaccination at most sites. However, those customers that do require full vaccination against COVID-19, it is required to provide documentation prior to hire. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

  • Elderly Care Specialist

    1 week ago

    Durham, North Carolina, United States RAMSGATE FAMILY CARE HOME Full time

    We are seeking a compassionate Elderly Care Specialist to join our team at RAMSGATE FAMILY CARE HOME. The ideal candidate will have experience working with Alzheimer's and Dementia patients, Certified Nursing Assistant (CNA) and Medtech certifications, and a strong commitment to delivering exceptional care.Job Summary:The Elderly Care Specialist will provide...

  • Customer Service Specialist I

    1 day ago

    Durham, United States Thermo Fisher Scientific Full time

    Ensure that customer purchase orders are processed accurately and meet all customerrequirements, aligning with data in PCS ERP including pricing, unit of measure, and billinginformation. - Collaborate with vendors and procurement team to ensure timel Customer Service Specialist, Customer Service, Specialist, Retail, Manufacturing, Sales

  • Store Customer Service Specialist

    5 days ago

    Durham, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Medical Equipment Specialist

    1 month ago

    Durham, North Carolina, United States UNC Health Care Full time

    Job Summary:We are seeking a skilled Medical Equipment Specialist to join our team at UNC Health Care. As a Medical Equipment Specialist, you will be responsible for ensuring the safe delivery and setup of home medical equipment for our patients.Key Responsibilities:Develop and maintain working knowledge of current Home Medical Equipment products and...

  • Customer Service Specialist

    2 months ago

    Durham, United States Bioventus Full time

    Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...

  • Customer Experience Representative

    1 month ago

    Durham, North Carolina, United States Cottonwood Residential Full time

    Customer Experience SpecialistHiring Immediately for a Part Time Customer Experience/Leasing Specialist at Heights at Meridian Apartments in Durham, NCJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Experience/Leasing Specialist. As a key member of our community team, you will be...

  • Customer Service Specialist

    2 months ago

    Durham, United States Bioventus Full time

    Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...

  • Transportation Specialist

    1 month ago

    Durham, North Carolina, United States Safe Dependable Care, LLC Full time

    Job Summary: We are seeking a reliable and compassionate Transportation Specialist to join our team at Safe Dependable Care, LLC. As a key member of our transportation team, you will be responsible for safely transporting patients to their medical appointments and treatment centers.Responsibilities:Transport patients to and from medical appointments and...

  • Psychiatric Care Specialist

    4 weeks ago

    Durham, North Carolina, United States Global Outreach TeleRehabilitation Full time

    Job SummaryWe are seeking a professional and caring Psychiatrist to provide high-quality care to our patients. In this role, you will conduct psychological exams and testing, diagnose and treat psychological disorders, and assist patients in addressing dysfunctional behaviors through the use of psychotherapeutic methods and medicine.ResponsibilitiesIdentify...

  • Nurse Care Specialist

    1 month ago

    Durham, North Carolina, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse (RN)BAYADA Home Health is seeking a compassionate and dedicated Registered Nurse (RN) to join our team in Raleigh-Durham, NC.We are looking for a skilled RN to provide high-quality care to our adult and geriatric clients in senior living communities throughout Wake and Durham Counties.The ideal candidate will have recent Home...

  • Healthcare Professional

    4 days ago

    Durham, North Carolina, United States Lincoln Community Health Center Full time

    Lincoln Community Health Center Job Description:This position requires a qualified Registered Nurse (RN) to provide high-quality patient care and support the organization's mission. The ideal candidate will possess strong nursing skills, effective communication abilities, and a commitment to delivering exceptional patient outcomes.About the Role:The Clinical...

  • Customer Service Representative

    4 weeks ago

    Durham, North Carolina, United States Bioventus Full time

    Empowering Patients Through Exceptional ServiceAt Bioventus, we strive to create a more active world by developing innovative solutions for patients. As a Customer Service Specialist, you will play a vital role in delivering exceptional customer service to patients, physicians, and their office/clinical staff, wholesalers, specialty pharmacies, and our sales...

  • Customer Service Representative/ Technical Expert

    2 months ago

    Durham, United States Metal Supermarkets Raleigh Full time

    Metal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency....

  • Critical Care Respiratory Specialist

    2 weeks ago

    Durham, North Carolina, United States Duke Health Full time

    Job SummaryDuke Health is seeking a highly skilled Advanced Respiratory Care Practitioner to join our team. As a critical care respiratory specialist, you will be responsible for performing diagnostic and therapeutic clinical procedures in neonatal, pediatric, and adult patient populations.This is a dynamic role that requires proficiency in mechanical...

  • Customer Experience Specialist

    3 weeks ago

    Durham, North Carolina, United States Anthropologie Full time

    Key Responsibilities:Drive sales through exceptional customer service and personalized interactions.Act as a brand representative, embodying Anthropologie\'s company values and standards.Stay informed on company priorities and promotions through technology, enabling effective communication with customers.About the Role:As a trusted Sales Associate at...

  • Infusion Care Sales Specialist I

    4 weeks ago

    Durham, United States B. Braun Medical Inc Full time

    Job DescriptionJob DescriptionB. Braun Medical, Inc.B. Braun Medical, Inc.Infusion Care Sales Specialist IUS-NC-Durham | US-DCUS-VA-RichmondJob ID: 2024-24910Type: Remote - Full Time# of Openings: 1Category: SalesRemote U.S.OverviewAbout B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets...

  • Physical Therapist I

    2 months ago

    Durham, United States UNC Health Care Full time

    Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:UNC Hospitals Rehabilitation Services is seeking a compassionate and dedicated Pediatric Physical Therapist I to join our multidisciplinary team at the Center for...

  • IT Operations Specialist

    3 weeks ago

    Durham, North Carolina, United States Bee Talent Solutions Full time

    The IT Operations Specialist at Bee Talent Solutions plays a vital role in coordinating, diagnosing, and resolving internal employee technology issues. This position involves providing support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. The specialist must troubleshoot and...

  • Intake Specialist

    2 months ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of an Intake Specialist to join our team in Durham, North Carolina. The role is primarily centered around managing high volume inbound calls in a fast-paced environment. The successful candidate will be initiating the intake process, maintaining accurate records, and ensuring efficient processing of customer...

  • Asset Protection Specialist

    1 month ago

    Durham, North Carolina, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Prevent financial loss by identifying and investigating incidents of theft and...