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Area Manager

3 months ago

Los Angeles, United States SuperCare Health Full time
Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We're Looking For:

SuperCare Health is seeking a dynamic and experienced individual to join our team as an Area Manager. The Area Manager will play a crucial role in overseeing the operations of a designated area, ensuring the success and growth of the business. This position requires a strategic thinker with strong leadership skills, capable of managing and motivating a team of Branch Managers. The ideal candidate will possess a deep understanding of P&L management, sales, customer service, and operational excellence in healthcare.

What You'll Do:

Team Leadership:
  • Supervise and lead a team of 3-5 Branch Managers, providing guidance, support, and mentorship.
  • Foster a collaborative and high-performance culture within the area through regular feedback and accountability
  • Work in close partnership with the Regional HR Manager to establish robust succession plans oriented towards continued growth and improvement of the team and their KPIs
  • Work closely with the Regional Directors and the Vice President of Sales and Field Operations to meet goals and develop plans to increase customer service, revenue, and employee retention.
P&L Ownership:
  • Manage all aspects of P&L within your area, including budgeting, forecasting, expense control, and revenue optimization.
  • Implement cost-effective strategies and monitor financial performance closely without compromising service quality to achieve financial targets.
  • Meet and exceed all financial goals and develop plans to increase revenue and profitability.
Sales Management:
  • Develop and execute strategic sales plans in alignment with the Regional Sales Director to drive revenue growth within the area.
  • Collaborate with Branch Managers to identify and pursue new business opportunities.
  • Oversee Customer Relationship Management (CRM) system usage by each Respiratory Account Executive.
  • Hire and train new Respiratory Sales Executives in accordance with the Regional Sales Director.
Customer Service Excellence:
  • Set and maintain high standards for customer service across all branches within the area.
  • Respond with agility to address customer feedback and concerns promptly, ensuring customer satisfaction.
Operational Oversight:
  • Oversee the day-to-day operations of branches, ensuring efficiency and adherence to company policies.
  • Supervise Branch Managers to review and routinely perform cost analysis and ensure supplies are adequately managed
  • Implement operational improvements to optimize processes and workflows under the guidance and partnership of the Regional Director of Field Operations
Performance Metrics:
  • Work in close partnership with the Region Directors on accomplishing key performance indicators (KPIs) for the area and monitor performance against targets.
  • Analyze data and trends to identify areas for improvement and implement corrective actions.
Communication and Reporting:
  • Communicate regularly with senior management, providing updates on area performance, challenges, and opportunities.
  • Prepare and present comprehensive reports on the area's performance.
This role may be a fit if you have..
  • Bachelor's degree in Business Administration, Management, or a related field OR equivalent leadership experience in multi-unit healthcare management
  • Proven experience in a managerial role, preferably as an Area Manager or in a similar capacity.
  • Strong understanding of financial management, including P&L responsibilities.
  • Demonstrated success in driving sales and achieving revenue targets.
  • Excellent leadership and interpersonal skills.
  • Effective communication and negotiation abilities.
  • Analytical mindset with the ability to make data-driven decisions.
  • Knowledge of the healthcare industry

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests