Customer Service Professional

4 weeks ago


Florham Park, United States CareerBuilder Full time

SJ Health Insurance Advocates, a leading firm in the Business Consulting and Services industry, is currently seeking a dynamic individual to join our team as a customer service professional. You will have the opportunity to engage with customers and provide solutions to their needs. If you have a passion for delivering exceptional service yet rewarding position where you can make a significant impact, SJ Health Insurance Advocates could be the perfect fit for you.

TASK

Respond promptly and professionally to customer inquiries via phone, email or chat
Provide accurate and timely information to customers regarding products or services
Resolve customer issues and complaints in a timely and efficient manner
Maintain up-to-date knowledge of company products, services, and promotion
Identify and escalate priority issues to the appropriate channels
Assist in monitoring and responding to customer reviews on various platforms
Collaborate with cross-functional teams to provide optimal customer experience
Maintain accurate records of customer interactions and transactions
Strive to achieve individual and team metrics in a fast-paced environment
Continuously improve customer service skills through training and personal development

Requirements

Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
A customer-centric mindset
Strong interpersonal skills
The ability to work under pressure
Knowledge of their company's products and services
The ability to reason and use logical problem-solving skills

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