Customer Support Specialist

1 week ago

Texarkana, United States Marsh & McLennan Companies Full time
Company:
Marsh McLennan Agency

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
  • Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
  • Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
  • Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
  • Address and resolve client questions and issues.
  • Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style.
  • Support service and production team in reaching overall agency revenue and retention goals.
  • Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
  • Assist with all aspects of marketing, as needed.
  • Take report and monitor claims (if applicable).
  • Document member and client communications in the client management services tool according to department standards.
  • Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
  • Assist clients with claims resolution.
  • Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
  • Other duties and responsibilities assigned by management.
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business.
  • High school diploma or equivalent.
  • Demonstrated proficiency in computer applications such as Microsoft Office Suite.
  • Demonstrate strong organizational and project skills.
  • Strong communication and interpersonal skills (written and verbal).
  • Act with responsiveness, urgency and professionalism in all matters.
  • Prioritize work to achieve timely completion of the most critical and sensitive activities.
  • Respond quickly to client requests and work to provide appropriate information.
  • Accept accountability for the quality of work.
Preferred Qualifications:
  • Five years of industry-specific experience.
  • LOB designations.
  • College or advanced degree.


#MMAMCG

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