Customer Support Specialist

1 week ago


Texarkana, United States TIH Insurance Full time
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular
Language Fluency: English (Required)

Work Shift:
1st Shift (United States of America)
Please review the following job description:
Build and maintain professional rapport with clients, vendor and teammates by providing superior internal and external service support. Work as a supportive member of the sales and service teams.

**Hybrid schedule in our Texarkana office**

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
2. Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
3. Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
4. Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
5. Address and resolve client questions and issues.
6. Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrates creativity in presentation style.
7. Support service and production team in reaching overall agency revenue and retention goals.
8. Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
9. Assist with all aspects of marketing, as needed.
10. Take report and monitor claims (if applicable).
11. Document member and client communications in the client management services tool according to department standards.
12. Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
13. Assist clients with claims resolution.
14. Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
15. Other duties and responsibilities assigned by management.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
2. High school diploma or equivalent
3. Demonstrated proficiency in computer applications such as Microsoft Office Suite
4. Demonstrate strong organizational and project skills
5. Strong communication and interpersonal skills (written and verbal)
6. Act with responsiveness, urgency and professionalism in all matters
7. Prioritize work to achieve timely completion of the most critical and sensitive activities
8. Respond quickly to client requests and work to provide appropriate information
9. Accept accountability for the quality of work

Preferred Qualifications:
1. Five years of industry specific experience
2. LOB designations
3. College or advanced degree

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

TIH supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Crump Life Insurance is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

  • Texarkana, United States Marsh & McLennan Companies Full time

    AND RESPONSIBILITIES:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process new and renewal busines Support Specialist, Insurance, Support, Specialist, Customer, Communications, Business Services


  • Texarkana, United States Marsh & McLennan Companies Full time

    AND RESPONSIBILITIES:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process new and renewal busines Support Specialist, Insurance, Support, Specialist, Customer, Communications, Business Services


  • Texarkana, Texas, United States Justin Magness - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled Insurance Customer Experience Specialist to join our team at Justin Magness - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth and success.Salary InformationThe estimated annual salary for this position is $65,000 -...


  • Texarkana, Texas, United States Surgery Partners Full time

    About the RoleWe are seeking a highly skilled Surgical Support Specialist to join our team at Surgery Partners. This role is perfect for an individual who enjoys working in a fast-paced environment and providing top-notch support to our clinical staff.Job SummaryThe Surgical Support Specialist will be responsible for providing routine non-professional care...


  • Texarkana, United States TIH Insurance Full time

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only;...


  • Texarkana, United States TIH Insurance Full time

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only;...


  • Texarkana, Texas, United States PSG Global Solutions Full time

    Join PSG Global Solutions as a Healthcare Support Specialist and become a vital part of our Home Health team! As an LVN, you will be responsible for providing quality patient care and performing technical skilled care in the patient's home.Overview of the PositionThis role requires an experienced LVN to work collaboratively with our team to deliver...


  • Texarkana, United States Marsh LLC Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process new and renewal business within timelines and quality standards, including updating and maintaining information in...


  • Texarkana, United States Marsh LLC Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process new and renewal business within timelines and quality standards, including updating and maintaining information in...


  • Texarkana, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description:ESSENTIAL DUTIES AND RESPONSIBILITIES: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process new and renewal business within timelines and quality standards,...


  • Texarkana, Texas, United States Marsh LLC Full time

    About the RoleWe are seeking a highly skilled Customer Support and Service Expert to join our team at Marsh LLC.


  • Texarkana, United States Cable One Full time

    Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As a Customer...


  • Texarkana, Texas, United States AMN Healthcare Full time

    About the OpportunityAMN Healthcare is seeking a Critical Care Specialist to provide locum tenens support in an inpatient setting.

  • Physical Therapist

    4 months ago


    Texarkana, United States HealthCare Support Full time

    Physical Therapist HealthCare Support is actively seeking aPhysical Therapist for a 13 - week contract located in Texarkana, Arkansas. Benefits of this Physical Therapist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Resources Beyond the...


  • Texarkana, Texas, United States Healthcare Support Full time

    Healthcare Support is a leading healthcare employment partner, providing national healthcare and medical recruiting services with the highest degree of success. As one of the country's top healthcare organizations, we're actively seeking a skilled Physical Therapist for a travel job in Arkansas.About the RoleWe're looking for an experienced Physical...

  • Speech Therapist

    3 days ago


    Texarkana, Arkansas, United States Soliant Full time

    Job Title: Speech Therapist - Academic Support SpecialistLocation: Texarkana, AREstimated Salary: $80,000 - $110,000 per yearJob Type: Contract, Full-timeJob DescriptionSoliant is seeking a dedicated Speech-Language Pathologist (SLP) to provide comprehensive speech and language therapy services to students in the upcoming academic year.The ideal candidate...


  • Texarkana, United States Home Depot Full time

    Job Description Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft...


  • Texarkana, Texas, United States CHRISTUS Health Full time

    CHRISTUS Health is committed to providing exceptional care to our patients, and we are seeking a highly skilled Phlebotomy Specialist to join our team.About the RoleWe offer a competitive salary of $62,000 per year, plus benefits and opportunities for career growth.Job DescriptionThe Phlebotomy Specialist will be responsible for performing all duties related...


  • Texarkana, Texas, United States Eocene Environmental Group Full time

    Are you ready for a career that combines your passion for the outdoors with your skills in forestry and customer service?We are seeking an Ecological Utility Specialist to join our team at Eocene Environmental Group, Inc. In this role, you will play a crucial part in ensuring the safe delivery of power to communities across the country.As an Ecological...


  • Texarkana, Texas, United States American Traveler Full time

    Job OpportunityAmerican Traveler is seeking a dedicated Diagnostic Imaging Specialist to fill a travel position in Texas.Role OverviewWe are looking for an experienced MRI Technologist to work with our team. As a Diagnostic Imaging Specialist, you will be responsible for operating medical imaging equipment to produce high-quality images for diagnosis and...