Guest Services Ambassador

2 months ago


Honolulu, United States Marriott Vacations Worldwide Full time

Hourly Rate: $26.52

JOB STATUS: Part-Time

Are you looking for a place where meaningful moments are made together?  

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

Site Specific Perks 

  • Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort  

  • Conde Nast Best Hotel in Oahu 2022  

  • On-site subsidized employee parking 

  • Complimentary uniform dry cleaning  

  • Quarterly luncheon celebrations and awards 

  • Discounts to onsite food outlets 

  • Discounted theme park tickets and rental cars 

  • Community service opportunities 

As a Guest Services Ambassador, a typical day will include: 

  • Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). 

  • Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.  

  • Informs guests of property amenities, services, hours of operation, and local areas of interest and activities. 

  • Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. 

  • Contact appropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.  

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

To Become a Guest Services Ambassador at AAH:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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