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Advanced Field Service Engineer II

1 month ago

Garland, United States Baylor Scott & White Health Full time

JOB SUMMARY The Advanced Field Service Engineer II repairs, maintains, tests, and calibrates complex diagnostic imaging equipment/systems to ensure its safe and proper operation. These systems include CT, MRI, Nuclear Medicine, and Cath systems. Maximizes patient safety by implementing the proper use, application, and operational performance of patient care equipment. ESSENTIAL FUNCTIONS OF THE ROLE Performs scheduled preventive maintenance (PM) according to hospital policies, procedures, and industry-recognized standards, using specialized test equipment, tools, and simulation devices. Maintains, services, troubleshoots, and calibrates a variety of complex diagnostic imaging systems by using manufacturer service manuals, schematic diagrams, and vendor expertise. Identifies the most prudent means of repair based on clinical need and cost. Documents all service events, performance tests, and corrective maintenance according to department policy, using computerized maintenance management software applications and other standard office software applications. Accountable for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation. Helps with assigned projects related to the installation, relocation, and disposal of medical imaging equipment/systems. Communicates effectively with customer(s) using various communication tools, to establish rapport with staff and to keep clinical staff and appropriate clinical management informed of the status of repairs. Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and repairs. Participates in and/or helps with the development of departmental and hospital-based continuous quality improvement initiatives. Recommends improvements to PM schedule frequency, testing procedures, and/or documentation forms. Must have a valid driver's license and clean driving record for the last 5 years. Must be able to travel between all Baylor Scott and White facilities as assigned. Must be able to stay overnight when traveling over 2 hours in any one direction, when deemed necessary by HTM management. Must maintain the assigned Baylor Scott and White owned vehicle under BSWH policy. Must make every effort to protect and secure the assigned BSWH vehicle and contents at all times. Must comply with all state laws and parking regulations while operating the assigned BSWH vehicle. Must accurately maintain a truck inventory of parts, tools, and test equipment on a monthly basis. Must take part in the on-call rotation for the specified specialty or HTM geography as assigned. Must have a fully functioning smart phone, which BSWH will give a stipend for, to respond to all calls and work orders. Must be able to cover small expenses due to travel, for which BSWH will reimburse based on BSWH policy for reimbursable expenses. KEY SUCCESS FACTORS Able to repair, maintain, test, and calibrate complex diagnostic imaging equipment/systems to ensure safe and proper operation. Able to routinely travel to other Baylor, Scott & White facilities to help with scheduled and unscheduled service activities. Able to effectively communicate with and interact with customers, providers, and team members. Able to take part in on-call rotation. Able to effectively self-manage time and assigned projects. Must have the physical ability to raise and move material weighing up to 40 pounds. Knowledge of computer systems and networking. BENEFITS - Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits. 401(k) savings plan with dollar-for-dollar match up to 5%. Tuition Reimbursement. PTO accrual beginning Day 1. Note: Benefits may vary based on position type and/or level. QUALIFICATIONS EDUCATION - Associate's Degree or 2 years of work experience above the minimum qualification. EXPERIENCE - 4 years of experience. CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): Must have a Texas driver's license or obtain within 90 days of hire. #J-18808-Ljbffr