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Head of Global Consumer Sales
2 months ago
Job Description
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Roles & Responsibilities
Mission:
Use human interactions and automated communications to augment Travelstride’s technology to maximize revenue by converting visitors, members, and leads into monetized leads and confirmed bookings for partners. Satisfying customers (travelers) with their experience interacting with Travestride, driving repeat purchases, customer referrals, and a high NPS
General Responsibilities:
Sell multi-day trips to travelers interested in a wide variety of travel destinations.
Brand ambassador/expert for partner brands, make sure brand and traveler are a fit.
Answer phone, chat, and email requests for travel planning to global destinations.
Manage and categorize leads in an organized, prioritized, consistent manner.
Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured.
Customer Rapport as Travelstride Brand Ambassador:
Build rapport with customers, actively listen and understand their travel aspirations.
"Quarterback" communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a "Perfect Match". Follow the leads.
Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
Offer expert guidance on sharing example itineraries, activities, and cultural insights.
Lead & Customer Traveler Profiling:
Skillfully identify interests, travel styles, and specific preferences of each traveler.
Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).
Segmentation & Distribution of Customer Leads:
Merchant Model Lead: Provide insights into the advantages and recommendations of tour products.
Deep knowledge of select partner brands, sell/book products on their behalf.
Product Lead:Facilitate connections between the customer and paid tour operator partners.
Assist customers in booking trips through the paying Travelstride tour operators
Custom Lead:Identify customers w/ unique travel requests that require tailor-made itinerary.
Match customers with supplier partners capable of building custom itineraries.
