Dental Front Desk Specialist

4 weeks ago

Winter Garden, United States Comunity Health Centers Full time

**Dental Front Desk Specialist - Winter Garden**

***CHC follows the CMS requirements which requires all team members to obtain a COVID-19 vaccination.***

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

**Top Reasons to Work at Community Health Centers**

* A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.

* Competitive compensation with advancement opportunities and tuition / training reimbursement.

* Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, and 2020.

* Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.

* Modernized and attractive health centers, that patients love..

**Job Summary:**

Responsible for greeting patients, patient registration, financial counseling, referrals, establishing and maintaining accurate patient dental records in the computer. This position may require some medical and dental front desk responsibilities.

**Primary Responsibilities and Specific Duties:**

* Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.

**Customer Service:**

* Greet patients with a smile and introduce self.

* Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

* Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.

* Excellent communication skills and problem-solving abilities

**Foundation Knowledge:**

Patient Registration

* Schedule patient appointments.

* Record all cancellations and No Show's; send "No Show" letter.

* Initiates appointment reminder calls and confirms patient appointments accurately.

* Collects and verifies appropriate patient demographic and insurance information.

* For scheduled patients - maintain a "quick call" list for cancellations.

* Enters provider approved payment arrangements in patient account and provides patient with payment plan information.

* Prints visit summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment card to patients.

* Possess practical knowledge of MCNA referral process, enters and submits patient

* Prints visit summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment card.

Financial Counselor

* Provides patient with complete sliding scale program information.

* Collects, evaluates and documents sliding scale program application, supporting documentation and accurately determines program eligibility.

* Provides patient with program specific benefit insurance information.

* Assist patients with billing problems.

* Finalize all paperwork for billing ensuring Dentist signatures.

* Respond to questions regarding patient balances, collections, and insurance.

Administrative

* Creates/updates actions and/or telephone encounters.

* Generates and prints patient No-Show letters daily.

* Monitors dental team productivity.

* Scans, titles and files patient documents using the correct naming conventions and locations.

Referral

* Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.

* Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.

* Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.

**Equipment and Software Applications:**

* Answer telephones; transfers call to appropriate staff, takes messages

* Manages Outlook mail and calendar daily.

* Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.

* May be required to travel to other CHC locations.

* Perform other duties as assigned or necessary.

**Qualifications:**

**Education:**

* High school diploma or equivalent.

**Experience:**

* 2 years of dental office experience preferred including Electronic Medical Records or other dental software.

* Exceptional customer service skills.

* Previous experience with Care Credit financing preferred.

**Certification/Licensure:**

* None

**Special Skills:**

* Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.

* Bi-lingual preferred.

**Other requirements:**

* Able to work flexible hours and travel to other dental sites as needed.

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