Scheduling Call Center Representative

2 weeks ago

Minneapolis, United States Twin Cities Orthopedics Full time

The Scheduling Call Center Representative / Patient Intake Services Specialist is responsible for the registration and scheduling of Twin Cities Orthopedics patients while maintaining excellent customer service.

Hours are Monday through Friday 8:30am - 5pm at our New TCO Bloomington location. Mandatory in office training for 6 months, remote work after successful completion of in office training. Local residents of Minnesota or Wisconsin.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Accurately and efficiently schedule new and existing patients in the current practice management system.
  • Answer a high volume of inbound calls in a timely, pleasant and professional manner.
  • Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
  • Verify and document insurance information as defined by current business practices.
  • Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
  • Maintain a working knowledge of health care plan requirements and health plan networks.
  • Any and all other duties as assigned
Education and Experience Requirements:
  • High School diploma/GED or equivalent required
  • Customer service experience preferred
  • Previous experience in a healthcare facility preferred
  • Previous experience in a call-center environment preferred
Essential Requirements:

Ability to:
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
  • Office setting
Notes
  • Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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