Service Manager

2 weeks ago


San Jose, United States Jay Nolan Community Services Full time

Make an Impact Today

Join our outstanding team dedicated to helping people with autism and other intellectual and developmental disabilities grow and find independence in their communities.

About Us:

Jay Nolan Community Services (JNCS) is a nonprofit 501(c) (3) organization established in 1975 by members of the Autism Society of LA. Our mission is to enable individuals with Autism and other Developmental Disabilities to live fulfilling lives as members of the community by providing support services customized to their individual needs. Currently, JNCS has over 670 staff supporting over 450 individuals with autism and other developmental disabilities through individualized community-based programs.

Job Description:

We're looking for a Services Manager who is responsible for the day-to-day supervision, mentorship, and support of the northern CA team of supervisors overseeing various disability support services. The manager will provide support to both office locations (San Jose/Salinas). The manager will be stationed at the San Jose office location however when/if needed will provide assistance to the Salinas office personnel.

Responsibilities:

  • Provide day-to-day oversight to ensure quality of performance of assigned Supervisors.
  • Provide on-going mentorship, hands-on training, and guidance.
  • Ensure Program Quality for routinely delivered supports and services to the Individuals authorized for services and supports and their families.
  • Assist with and monitor the completion of all required paperwork to include but not limited to tri-annual Profiles, annual Individual Support Plans, updated COVID plans, Special Incident Reports, et.al.
  • Meet with each assigned Individual and their Family to gain knowledge and understanding of each support situation within assigned area.
  • Support the assigned Supervisors with all necessary routine responsibilities, such as communicating with appropriate Regional Center personnel, Self-Determination Facilitators, etc, to ensure initiation and continuity of funding authorizations.
  • Provide hands-on support in order to assist and support the assigned supervisor.
  • Demonstrate an understanding of cultural competency, family dynamics and interactions.
  • Arrange and attend regularly scheduled individual supervisory meetings; preferably bi-weekly.
  • Routinely report to the Regional Director regarding programmatic status and unmet needs.
  • Comply with all Policies and Procedures of the Organization and all Federal and Local laws and mandates.
  • Other responsibilities as assigned.

Qualifications:

  • BA degree required; Masters degree (preferred) in a related Human Services field of study.
  • A minimum of four (4) years of related experience providing supervisory experience.
  • Ten (10) years of related experience with persons with developmental disabilities demonstrating significant behavior challenges, may be substituted for the degree.
  • Demonstrated knowledge of appropriate, non-invasive behavioral supports, person centered planning, and culturally valued interactions.

Why Join Our Amazing Team:

As a Manager at JNCS, you'll be a part of a supportive and value-driven work environment that is focused on providing the best services possible for our clients. This role is perfect for someone looking to grow their career in human services and/or social work.

Benefits:

  • HMO Health Insurance with HSA
  • Dental insurance
  • Life Insurance
  • Tuition reimbursement
  • Retirement plan with company matching
  • Paid CPR & First Aid training
  • Childcare Assistance Reimbursement
  • Pet insurance
  • Much more

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