Pharmacy Customer Care Specialist

2 months ago

Kennedy Space Center, United States EmpiRx Health Full time

Who We Are:EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. What We Do:We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do-and our population health solution delivers tailored strategies for our clients.Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health's pharmacists and client management teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years. Who We're Looking For:EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Customer Service Representative. In this critical role, you will ensure exceptional customer service and satisfaction.We are looking for someone who possesses the following qualities: Customer Focus: Demonstrate a solid commitment to customer satisfaction by addressing inquiries promptly and professionally. Build positive relationships with customers by understanding and meeting their needs.Accountability: Take ownership of customer issues and follow through to resolution. Ensure all interactions are logged and tracked accurately in our system.Resilience: Maintain composure and stay positive under pressure. Adapt to changing situations and handle challenging interactions with patience and tact.Emotional Intelligence: Display empathy and understanding when dealing with customers. Recognize and respond appropriately to the emotions of others.Digital Awareness: Utilize digital tools and platforms efficiently to manage customer interactions and improve service delivery. Stay updated on new technologies and software relevant to the role.Communicative: Communicate clearly and effectively with customers via phone, email, and chat. Ensure all information provided is accurate and easy to understand.Problem Solving: Identify and resolve customer issues swiftly and efficiently. Think critically to provide solutions that meet customer needs and improve overall service quality.If you are a highly motivated Customer Service Representative with a strong background in Customer Service and are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.What You'll Do:Receive and respond to all customer inquiries via phone, fax, mail, e-mail, etc., in a 24x7 (365) call center environment with rotating shifts.Leverage the appropriate system and/or other reference materials to complete the verification process.Initiate the investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental processes.Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow-up.Follow up on unresolved issues promptly, escalating call trends to management.Deliver a five-star customer service experience while meeting quality and production standards.What You Need:1-2 years of related experiencePharmacy Technician experience REQUIREDHigh School Diploma/GED requiredReliable Internet and phone for off-hour shiftsClear and effective verbal communication skillsStrong listening skills to understand customer needs and concernsThe ability to empathize with customers and demonstrate patienceCalm and composed demeanor while handling customer issuesFlexibility to adapt to changes in procedures, products, or requirementsAbility to work 5 days in the office.Prior experience working in an in office setting preferred. Why Join Us:EmpiRx Health is on an extraordinary journey where excellence meets innovation.We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.We offer a generous and competitive benefits package.You will share in the company's success through our discretionary bonus program.EmpiRx Health is an Equal Opportunity Employer EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All employment decisions are based on business needs, job requirements, and individual qualifications. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. EmpiRx Health celebrates diversity and is committed to creating an inclusive environment for all employees.Your career at EmpiRx Health awaits - join us in shaping the future of excellence in healthcare.**No recruiters, please**

  • Pharmacy Customer Service Representative

    3 weeks ago

    Kennedy Space Center, United States EmpiRx Health Full time

    EmpiRx Health: A Pioneer in Value-Based Pharmacy CareWe are a leading clinically-driven pharmacy benefits management company, committed to putting our customers and members first.What We DoWe focus on health outcomes, leveraging our AI-powered pharmacy care platform, ClinicallyTM, to deliver tailored strategies for our clients.Our MissionWe aim to keep our...

  • Pharmacy Service Coordinator

    2 weeks ago

    Kennedy Space Center, United States EmpiRx Health Full time

    EmpiRx Health is a leading pharmacy benefits management company that prioritizes customer satisfaction.We are seeking an experienced Customer Service Representative to join our team.This critical role involves ensuring exceptional customer service and satisfaction.Demonstrate a commitment to customer satisfaction by addressing inquiries promptly and...

  • Primary Care Physician

    3 weeks ago

    Kennedy Space Center, United States Academy of Managed Care Pharmacy Full time

    WellMed, part of the Optum family of businesses, is seeking a Primary Care Physician to join our team in Trinity, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, youll be an integral part of our vision to make healthcare better for everyone. At Optum, youll have...

  • Pharmacy Operations Manager

    2 weeks ago

    Kennedy Space Center, United States CVS Health Full time

    About UsCVS Health is a leader in healthcare innovation, committed to making a positive impact on patients' lives.CompensationThe typical hourly rate for this position is between $60 and $73, with potential bonuses and incentives.Job SummaryThis role involves leading pharmacy teams to deliver excellent patient care and drive business growth.Key...

  • Customer Experience Specialist

    5 months ago

    Kennedy Space Center, United States ESI Management Services Full time

    The consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be a part of creating and...

  • Customer Experience Representative

    2 weeks ago

    Kennedy Space Center, United States EmpiRx Health Full time

    Join EmpiRx Health, a forward-thinking pharmacy benefits management company, as we strive to deliver exceptional customer experiences.This key role involves working closely with customers to resolve their queries and address their concerns.We prioritize building strong relationships with our customers and aim to provide a seamless experience.Elevate customer...

  • Client Care Specialist

    2 weeks ago

    Kennedy Space Center, United States Wesco Full time

    About the Role">We're looking for a highly motivated CLIENT CARE SPECIALIST to assist our customers with their needs. As a Client Care Specialist, you'll analyze customer inquiries, resolve issues, and communicate solutions or requested information to the customer.

  • Mgr., Pharmacy Operations

    2 weeks ago

    Kennedy Space Center, United States Orlando Health Full time

    Welcome to Dr. P Phillps. Orlando Health Dr. P. Phillips Hospital is a 285-bed acute care facility serving southwest Orange County for more than 35 years. The hospital offers advanced technology and expertise in numerous areas of specialty, including Operations, Pharmacy, Operation, Hospital, Emergency Room, Healthcare

  • Customer Experience Specialist

    4 days ago

    Kennedy Space Center, United States NIKE Full time

    **About the Role**We are looking for a skilled Customer Experience Specialist to join our Nike team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Develop strong relationships with customers to understand their needs and...

  • Customer Care Specialist

    6 months ago

    Kennedy Space Center, United States TravelClick Full time

    The Customer Care Rep provides technical support on our reservation, web, and business intelligence products directly to our hotel customers via email, and phone. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com) Principal Responsibilities: Provide efficient...

  • Patient Care Coordinator

    1 month ago

    Kennedy Space Center, United States Medix Full time

    Are you currently in the job market for a full time role? Medix is hiring multiple Patient Care Coordinators to work for a well known healthcare organization in Orlando, FL and the company is looking to get people started ASAP! See below for more information on the position. Job Overview: The Patient Care Coordinator will be working in a call center...

  • Sales Specialist Senior Care Solutions

    2 weeks ago

    Kennedy Space Center, United States A Place for Mom Full time

    Please note that this is not a Customer Service Representative (CSR) position. A Place for Mom is seeking to hire experienced, consultative Sales Representatives to join our growing, fast-paced industry as an expert resource for families on senior ca Sales Specialist, Senior Care, Solutions, Sales Representative, Senior, Specialist, Technology

  • Customer Service Representative

    4 days ago

    Kennedy Space Center, United States Walgreens Full time

    About Walgreens: As a leader in the retail pharmacy industry, Walgreens is dedicated to making healthcare more accessible and affordable for all. Our team of talented professionals works together to deliver exceptional customer experiences and promote healthy lifestyles.The Job: We are seeking a highly skilled Customer Service Associate to join our team. In...

  • Customer Experience Specialist PacSun

    4 weeks ago

    Kennedy Space Center, United States pacsun Full time

    PacSun is hiring a Customer Experience Specialist to join our team in Orlando. In this role, you will be responsible for delivering an exceptional customer experience while maintaining awareness of full-price selling and promotions. The ideal candidate will have excellent communication skills, a strong understanding of the retail industry, and the ability to...

  • Customer Service Expert

    4 days ago

    Kennedy Space Center, United States EmpiRx Health Full time

    We are seeking a talented individual to fill the role of Customer Service Representative at EmpiRx Health. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients and their members.Your responsibilities will include:Responding to customer inquiries in a timely and professional manner.Verifying...

  • Customer Experience Specialist

    4 days ago

    Kennedy Space Center, United States ES Solutions Firm Full time

    About ES Solutions Firm">At ES Solutions Firm, we strive to create exceptional experiences for our clients. As a Customer Experience Specialist, you will play a vital role in delivering world-class service to our customers.">Job Summary">We are seeking an experienced Sales and Support Professional to join our team. In this role, you will be responsible for...

  • Customer Service and Sales Specialist

    4 days ago

    Kennedy Space Center, United States Moon Moments Ltd Full time

    At Moon Moments Ltd, we are seeking a highly motivated Customer Service and Sales Specialist to join our team in Orlando, FL. As a key member of our sales team, you will be responsible for engaging with customers, understanding their needs, and helping them discover the best products.We offer a competitive weekly pay rate of $35,000 per year, making this an...

  • Customer Support Specialist

    1 month ago

    Kennedy Space Center, United States OneRail Full time

    Field support calls, tickets, chat, email, and/or other communication from customers with inquiries and provide friendly, prompt, and accurate feedback to customers. Be a customer advocate while capturing customer feedback and reporting requests to P Support Specialist, Team Member, Support, Internal, Customer, Specialist, Transportation, Business Services

  • Wawa Associate

    2 weeks ago

    Kennedy Space Center, United States Wawa Full time

    About the RoleThe Wawa Associate - Customer Experience Specialist is responsible for delivering exceptional customer service and creating a positive shopping experience for all customers. This includes greeting and assisting customers, responding to their needs, and ensuring that their shopping experience is enjoyable and convenient.Key...

  • Customer Service Representative

    7 months ago

    Kennedy Space Center, United States Costco Full time

    Job Description Assists Costco members via inbound calls and chat. Which can include, but not limited to, researching membership issues, product information and safety questions, support with membership and billing, Executive Rewards questions, and recording member suggestions and other feedback, using multiple systems simultaneously to provide excellence...