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Customer Service Representative

2 months ago

Scarborough, United States Mainely Tubs Full time

Job Type

Full-time

Description

Elevate Customer Satisfaction with Mainely Tubs

Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicate Onsite Inbound Customer Support Associate to join our team. If you have a passion for providing exceptional service, we want to hear from you

Key Responsibilities:

  • Customer Connection: Handle incoming calls and emails from customers seeking service for their hot tubs, swim spas, and saunas.
  • Troubleshooting: Effectively troubleshoot customer inquiries and schedule water care and service requests, demonstrating strong problem-solving skills.
  • Educator: Educate customers on water care services and contract packages, providing valuable insights to enhance their experience.
  • Complaint Resolution: Manage complaints and resolve customer grievances related to service issues, ensuring a positive customer outcome.
  • Team Collaborator: Provide support to field technicians, assisting with scheduling and addressing other customer-related issues to ensure a smooth service process.
Requirements
  • Customer Service Experience: Three to five years of experience in customer service and/or related positions, demonstrating a track record of excellence.
  • Education: High school diploma and/or equivalent.
  • Technical Proficiency: Ability to learn and navigate technology and computer systems quickly to access information.
  • Problem-Solving Pro: Strong problem solving and troubleshooting skills, with the ability to think critically and find effective solutions.
  • Schedule: Availability to work a Monday through Friday schedule with a rotating Saturday coverage.
Why Join Mainely Tubs:
  • Hands-On Learning: Gain practical experience and knowledge in a supportive environment.
  • Team Setting: Join a team of experienced professionals who are passionate about what they do. We work hard, support each other, and celebrate successes together.
  • Benefits: We are 100% employee owned and all team members begin receiving annual grants of company stock in their second year. Other benefits include health insurance, 401(k) with match, paid time off and more.


Salary Description

$20-$24/hr Depending on Experience