Customer Service Representative

4 months ago

Scarborough, United States Maine Community Bank Full time

Job Type

Full-time

Description

Position Title: Customer Service Representative

Department: Retail Branch

Reports To: Branch Manager/Assistant Branch Manager

FLSA Status: Non-exempt

Date Revised/Approved: January 2020

POSITION SUMMARY:

The Customer Service Representative is responsible for accurately and courteously meeting new and existing customer account needs; accurately and courteously processes customer transactions; cross-selling Bank products/services; maintaining accurate cash and transaction records; helps build and maintain solid customer relationships while performing other branch duties to meet customer or Bank needs. Contributes to the overall sales growth of the bank. This position will be assigned a home base but will travel to other branches as needed. Be responsible for providing the highest level of Customer Service, and adheres to the Bank's Core Values, Service Standards and Fish Philosophy.

Position Expectations:

Customer Experience:

  • Provides the highest level of customer service, demonstrating "treating customers like owners."
  • Provides prompt, courteous and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone.
  • Demonstrates ability to handle routine service issues independently.
  • Refers customers to the appropriate bank personnel for more advanced problem resolution.
  • Performs other branch duties as required in order to exceed customer and bank expectations.
  • Meets or exceed established objectives and standards for CSR performance.
  • Utilizes Customer Feedback process to support Service Standards
Duties and Responsibilities:
  • Processes customer deposit, withdrawal and loan payment transactions.
  • Refers customers to other bank personnel as appropriate.
  • Cashes checks.
  • Issues money orders, cashier's checks, gift cards and travelers checks.
  • Issues or redeems savings bonds.
  • Conducts transactions accurately and in compliance with established bank policies and procedures.
  • Utilize all system access and tools as expected
  • Answers inquiries related to customer account balances and account activity.
  • Accepts and processes customer file maintenance requests
  • Provides customers access to safe deposit boxes when applicable.
  • Maintains acceptable cash balancing record.
  • Maintains work area and surrounding areas in good order.
  • Contributes to the overall sales growth of the bank.
  • Cross-sell additional products and services to customer by matching them to customer needs at every opportunity.
  • Open new consumer and business accounts
  • Deepen customer relationships by providing the best deposit solutions for our customers.
  • Referring retail and business loan opportunities to the appropriate staff
  • May assume Branch supervisor responsibilities as needed
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Performs additional duties as assigned.
General Expectations/Competencies:
  • Demonstrated ability to work as part of a team.
  • Be punctual for scheduled work and use time appropriately.
  • Perform duties in a conscientious, cooperative manner.
  • Perform required amount of work in a timely fashion with a minimum of errors.
  • Be neat and maintain a professional appearance.
  • Comply with all bank policies and procedures, including BSA and Information Security policies.
  • Maintain confidentiality and protect the Bank by keeping information concerning Bank operations and customer information confidential.
  • Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Must have proven communication and interpersonal skills.
PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
  • Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
  • Must be able to sit or stand for extended periods of time while waiting on customers.
  • Must be able to lift cash boxes and currency/cash bags of approximately 20 pounds.
WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When in the office, usual office conditions. Noise level is usually quiet. Required to visit business customers and prospects at their places of business, where conditions could vary.

Travel in one's own automobile or with others is required.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:
  • Strong verbal and written communication skills.
  • 1 year of experience in sales or retail experience desirable
  • Experience in selling and cross-selling products and services.
Education Requirements: The following education requirements are considered essential:
  • High school graduate.

** All requirements and skills are considered to be essential, unless otherwise indicated. **

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

  • Customer Service Representative

    3 days ago

    Scarborough, Maine, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Temporary Customer Service Representative

    3 months ago

    Scarborough, United States The LaSalle Group Full time

    LaSalle Network is actively seeking Customer Service Representatives for one of our clients in the Scarborough, ME area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking to work with a well-known company, look no...

  • Customer Service Representative

    3 days ago

    Scarborough, Maine, United States MaineHealth Full time

    About the RoleMaineHealth is seeking a highly skilled and compassionate Customer Service Representative to join our dynamic team. As a key member of our organization, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesManage high-volume patient interactions, including phone calls, emails, and correspondence,...

  • Wholesale Customer Service Representative I

    1 month ago

    Scarborough, United States Sullivan Tire & Auto Service Full time

    Job DescriptionJob DescriptionDescription:Function:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.Major Responsibilities:Provide customer...

  • Senior Customer Service Representative

    2 weeks ago

    Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Single Billing Office (SBO) is seeking a dedicated professional to enhance our customer service operations. As a Level 4 Customer Service Associate, you will represent our organization with professionalism and compassion. This role combines the benefits of remote work with opportunities for in-person collaboration, allowing you to...

  • Senior Customer Service Representative

    3 weeks ago

    Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to enhance your professional journey in customer service? As a Level 4 Customer Service Associate within the SBO team at MaineHealth, you will represent our brand with warmth, professionalism, and expertise. This hybrid position combines the advantages of remote work with essential in-office...

  • Senior Customer Service Representative

    2 weeks ago

    Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to advance your career in customer support? As a Level 4 Customer Service Associate at MaineHealth, you will represent our brand with professionalism and compassion. This hybrid position combines the benefits of remote work with opportunities for in-person collaboration. Utilize your knowledge in...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    Scarborough, United States Penske Full time

    Location: 77 Postal Service Way Scarborough, ME, 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    Scarborough, United States Penske Truck Leasing Co., L.P. Full time

    77 Postal Service Way, Scarborough, ME, 04074 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting our...

  • Customer Service Representative Fueler/Washer

    2 months ago

    Scarborough, United States Penske Truck Leasing Co., L.P. Full time

    Location: 77 Postal Service Way Scarborough, ME, 04074 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Customer Service Representative Fueler/Washer

    3 days ago

    Scarborough, United States Penske Truck Leasing Co., L.P. Full time

    Location: 77 Postal Service Way Scarborough, ME, 04074 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person...

  • Wholesale Customer Service Representative I

    4 days ago

    Scarborough, Maine, United States SULLIVAN TIRE COMPANIES Full time

    Job SummaryWe are seeking a highly skilled Wholesale Customer Service Representative I to join our team at Sullivan Tire Companies. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our internal and wholesale customers.Main ResponsibilitiesCustomer Service and Support: Provide timely and...

  • Customer Service Representative

    2 days ago

    Scarborough, Maine, United States Bangor Savings Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Bangor Savings Bank. As a key member of our branch team, you will provide exceptional customer service and support to our customers, while also contributing to the overall sales growth of the Bank.Key ResponsibilitiesCustomer Experience: Promote a customer-centered...

  • Customer Care Representative

    3 months ago

    Scarborough, United States The LaSalle Group Full time

    LaSalle Network is actively seeking Customer Care Representatives for one of our clients in the Scarborough, ME area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking to work with a well-known company, look no...

  • Customer Service Representative

    2 days ago

    Scarborough, Maine, United States Sam's Club Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Personal Shopper at Sam's Club. As a Personal Shopper, you will be responsible for providing exceptional customer service, promoting Membership benefits, and supporting the sales and marketing efforts of our store.Key Responsibilities:Develop and maintain...

  • Customer Service Representative

    2 days ago

    Scarborough, Maine, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Shopper at Sam's Club. As a Personal Shopper, you will be responsible for providing exceptional customer service, promoting Membership benefits, and supporting the sales and marketing efforts of our store.Key ResponsibilitiesDevelop and maintain strong...

  • Customer Service Representative

    1 day ago

    Scarborough, Maine, United States Bob's Discount Furniture Full time

    Customer Service Excellence at Bob's Discount FurnitureAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Retail Guest Support Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales orders accurately, and maintaining a positive and...

  • Retail Customer Service Representative

    2 days ago

    Scarborough, Maine, United States Mainely Tubs Full time

    {"Job Title": "Retail Customer Service Associate", "Job Description": "Embark on a Rewarding Retail ExperienceMainely Tubs is seeking a talented Retail Customer Service Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, ensuring a positive and inviting atmosphere, and driving...

  • Customer Service Representative

    4 weeks ago

    Scarborough, United States Mainely Tubs Full time

    Job Type Full-time Description Elevate Customer Satisfaction with Mainely Tubs! Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicate Onsite Inbound Customer Support Associate to join our team. If you have a passion for providing exceptional service, we want to hear from you! Key Responsibilities: Customer...

  • Customer Engagement Representative

    3 weeks ago

    Scarborough, United States Dr. Demo Full time

    Join Our Team as a Part-Time Sales Representative!Are you enthusiastic, driven by goals, and enjoy interacting with others? Dr. Demo is looking for energetic individuals to serve as Brand Ambassadors, promoting our premium nutritional products on a part-time basis.Why Consider This Opportunity:Attractive Pay: Earn between $22 and $25 per hour, plus...