Patient Experience Coordinator

3 weeks ago

Ukiah, United States Adventist Health Full time
Job Description

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Coordinates and supports activities that assess patient needs, experiences, and expectations for the purpose of satisfying and whenever possible exceeding expectation levels by implementing various tools (patient complaints and responses, surveys, focus group, home visits, etc.). Applies substantial knowledge and experience to perform a wide range of advanced activities and/or determines how to use resources to meet schedules and goals; serves as working supervisor for team or work group. Coordinates small program(s) with limited budget/impact.

Job Requirements:

Education and Work Experience:
  • High School Education/GED or equivalent: Preferred
  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
  • Five years' relevant experience: Preferred
Essential Functions:
  • Implements various assessment tools (surveys, focus group, home visits) to identify patient needs, experience and expectations and reviews patient responses.
  • Collects, documents, distributes, organizes and translates information necessary to summarize the findings from the assessment activities of patient experience in a manner that facilitates the recognition of both the patient's family and the patient's contextual environment. Generates reports and summaries to assist in the interpretation of information. Assists in the preparation and submission of the industry and agency required reporting.
  • Collaborates and communicates with department managers, front line staff, faculty and residents to identify process flow areas affecting the patient experience.
  • Adheres to all company policies, procedures and industry standards. and agency regulations and rules.
  • Performs other job-related duties as assigned.


Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

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