Customer Experience Specialist
2 weeks ago
Family owned art studio is seeking an experienced and dynamic Customer Experience Specialist to enrich our team.
Our studio, is known for its unique and high-quality artwork, and caters to a global customer base, offering beautiful designs for homes and businesses.
We take pride in designing, creating, and shipping our original artwork, ensuring that each piece adds a unique touch to our customers' spaces. Our art is showcased on various online platforms including our website (Statements2000.com), Amazon, Etsy, Wayfair, and other eCommerce sites, and for local art enthusiasts, we feature a dedicated gallery space available by appointment..
As a Customer Experience Specialist, you will represent the heart and soul of our art studio.
WHAT YOU WILL DO:
• Engage directly with our customers, providing detailed information about our products, and making their experience with us memorable and delightful.
- Handle customer inquiries via phone and email, demonstrating empathy, patience, and a positive attitude.
• Be a problem-solver and critical thinker, capable of offering cost-effective solutions and exercising good judgment in customer interactions.
• Work in a fast-paced environment, identifying tasks, and actively participating in team projects.
WHO WE ARE LOOKING FOR:
• A full-time, experienced customer service professional.
• A true "people person" who is naturally friendly, empathetic, and energized by engaging with our customers.
• Someone with excellent communication skills, both written and verbal.
• A proactive team player who thrives in a dynamic setting and can quickly adapt to various tasks.
• An individual with a professional demeanor, dedicated to enhancing the customer experience and passionate about helping people.
QUALIFICATIONS:
• Proven experience in customer service, preferably in an e-commerce setting.
• Strong computer skills and proficiency in using Microsoft Office,.
• Ability to work independently and as part of a team.
-No art knowledge required only a willingness to learn
If you are eager to join a creative and vibrant team, where your role directly contributes to the joy and satisfaction of art lovers worldwide, we would love to hear from you.
HOW TO APPLY:
Submit your resume and a brief cover letter explaining why you are the perfect fit for this role. We're excited to meet the next member of our artistic family
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