Desktop Analyst

Job Summary

The Desktop Analyst is a seasoned individual contributor who works to achieve day-to-day objectives with significant impact to support the team and assigned department. They support their assigned department and contribute to resolving escalated Tier 2 incidents and service requests for the entire College of Agriculture, including extension offices and Purdue Agriculture Farms. Problems are typically unclear and may require some analysis to understand and resolve, and perform tasks that are typically not routine and may be required to apply discretion within established operational boundaries. They will explain practices, procedures, and policies to others outside the IT department in order to reach agreement.

Working at Purdue IT in the College of Ag offers a unique opportunity to be part of a team that supports researchers dedicated to solving global challenges like world hunger and environmental sustainability. By contributing to their work, you'll play a direct role in making a positive impact on the world. Plus, being surrounded by passionate individuals who are committed to making a difference is incredibly motivating and fulfilling.

This is a hybrid position where you will work part of your week on the Purdue West Lafayette campus and the other part remotely.

About Us:

Purdue University's

College of Agriculture

is one of the world's leading colleges of agricultural, food, life, and natural resource sciences. As a land-grant institution, we are committed to preparing our students to make a difference, wherever their careers take them; stretching the frontiers of science to find solutions to some of our most pressing global challenges; and, through Purdue Extension and engagement programs, helping the people of Indiana, the nation and the world improve their lives and livelihoods.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We're Looking For:

Education and Experience NeededRequires an Associate's degreeA minimum of One (1) years of prior relevant experienceWill accept an equivalency of a combination of related education and experiencePreferred:

ITIL Foundations v4 CertificationSkills Needed:

Communication, organization, problem solving, troubleshooting, customer relationsAdditional Information:

Purdue University will not sponsor employment authorization for this positionA background check will be required for employment in this positionFLSA: Non-Exempt (Eligible for Overtime)Retirement Eligibility: Defined Contribution Waiting PeriodPurdue University is an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to applyBenefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
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