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Technical Account Manager

1 month ago

Plano, United States The Ladders Full time
Principal Architect / Technical Account Manager: Help Build Our Success From the Ground Up

Are you a technical evangelist who excels at building enduring customer relationships? Do you thrive in dynamic environments where your expertise in cutting-edge technology delivers transformative results? If so, we want you

We are seeking a Principal Architect / Technical Account Manager to join our expanding team. In this pivotal role, you will spearhead the establishment and expansion of customer accounts, introduce Crossvale's cutting-edge solutions, ensure customer satisfaction, generate trust, and deliver exceptional service.

Responsibilities:

Technical Leadership:
  • You are the trusted advisor to our customers.
  • Conduct thorough architectural analyses and propose customized IT solutions that meet customer needs.
  • Oversee service delivery to ensure alignment with customer and Crossvale's objectives, acting as the technical authority on our solutions.
  • Provide feedback on project progress and team performance.
  • Identify and resolve project blockers.
Account Management & Growth
  • Lead and take responsibility for customer resolution meetings and manage challenges effectively.
  • Foster enduring customer relationships through effective communication and proactive issue resolution.
  • Proactively engage with customers to identify opportunities for account growth and expansion.
  • Collaborate closely with Account Executives to ensure the seamless completion of new customer onboarding.
  • Ensure efficient allocation of project hours and coordinate resource planning for delivery.
  • Develop a written customer strategy for each customer, aligning it with Crossvale's framework and methodology.
  • Implement retention strategies to maintain a high level of customer engagement.
  • Conduct discovery meetings or calls to understand prospect needs and challenges.
  • Onboard new lines of business within the customer, ensuring a smooth transition into the product or service.
  • Review customer complaints and concerns, seeking to improve the customer experience.
Qualifications:
  • Proven experience in customer-facing roles such as Technical Account Management, Principal Architect, or Technical Sales, with a track record of driving customer growth, satisfaction, and retention.
  • Expertise in Container Technologies and Orchestration, including Kubernetes and Docker.
  • Proficiency in building and deploying cloud-native applications using Microservices architecture.
  • Extensive experience in infrastructure automation using tools like Terraform and Ansible.
  • Strong understanding and implementation of CI/CD pipelines, integrating automated testing and deployment strategies.
  • Experience with AWS, GCP, and/or Azure Cloud platforms.
  • Excellent verbal and written communication skills.
  • Strong understanding of enterprise IT software and services.
  • Excellent presentation skills and proficiency in whiteboarding.
  • Ability to collaborate cross-functionally with sales, marketing, and delivery teams.
  • Strong organizational skills and ability to manage multiple accounts effectively.
  • Ability to thrive in a fast-paced environment and adapt to industry trends and technologies.
  • Experience with business operations and revenue generation preferred.
What we offer:
  • A dynamic and supportive company culture.
  • Opportunities for growth and advancement in a rapidly expanding global company.
  • Competitive base salary with growth-based commissions.
  • Comprehensive benefits package, including, medical, dental, life insurance, and, 401(k) plan.
  • Exposure to global markets and diverse projects.

Please note: This position requires up to 40% travel.

Join us and take on a role where you can make a significant impact, shaping our customer success initiatives from the ground up. Ready to drive success? Apply today and let's build the future together