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Customer Care Representative II
2 months ago
Job Title:
Customer Care Representative II
Location:
This position will work a
hybrid model (remote and office) . The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at
3634 S Maryland Pkwy, Las Vegas, NV 89169.
Hours:
8:30 am-5:00 pm PST, M-F during training. An 8-hour shift between 5:00 am-8:00 pm PST will be assigned after training.
Must have 100% attendance during the first 11 weeks of training. Start date: 9/23/2024.
As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life, and help make healthcare easy, apply today
How you will make an impact:
• From the moment you log in, you’ll be focused on proactively resolving our members and/or providers' questions and concerns using computer-based resources to find answers.
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or emails.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.
Minimum Requirements:
• Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
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