ServiceNow CSM Service Desk Technician

2 weeks ago


Irving, United States Saxon Global Full time

Our client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote.

Primary Responsibilities:

  • Responsible for c oordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and efficient manner using ServiceNow.
  • Must provide technical support and guidance to Desktop Services Analysts as needed, including assisting with complex technical issues and troubleshooting problems with ServiceNow tools and technologies.
  • Should be able to facilitate problem management activities and ensure that root cause analysis is conducted for major incidents.
  • Must be able to manage ServiceNow documentation, including standard operating procedures, work instructions, and training materials.
  • Candidate has to keep track of SLAs, problem management, and root cause analysis.
  • Participate in service desk reporting and analytics to help identify trends and improve service delivery using ServiceNow reporting tools.
  • Job Requirements:
  • 2+ years of experience in a service desk management or administration role using ServiceNow.
  • 1+ year of recent ServiceNow CSM experience
  • 1+ year technical problem-solving position.

Nice to Have:
  • Certified System Administrator (ServiceNow Cert)
  • Custom app and app engine experience

  • ServiceNow Architect

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Irving, United States Oscar Full time

    Benefits: 401k plus matching Medical, Dental, Vision Bonus Flexible PTO Paid Training and Certifications RemoteResponsibilities:Design, develop, and implement ServiceNow solutions to meet business needs and enhance operational efficiency.Lead architecture design sessions with stakeholders to gather requirements and translate them into technical...


  • Irving, United States MultiPlan Full time

    Imagine a workplace that encourages you to interpret, innovate and inspire.  Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change.  You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring...


  • Irving, United States MultiPlan Full time

    Imagine a workplace that encourages you to interpret, innovate and inspire.  Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change.  You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our clients needs and tailoring...


  • Irving, United States Planet Technology USA Full time

    Service Desk Specialist 95% Remote- 1 day per month in office (Dallas area) 3+ years in Helpdesk environment, 2+ years network-related support, 2+ years MS Office Summary: In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility and...

  • Service Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Irving, United States Planet Technology Full time

    Service Desk Specialist95% Remote- 1 day per month in office (Dallas area)3+ years in Helpdesk environment, 2+ years network-related support, 2+ years MS OfficeSummary:In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility and...

  • Service Desk Analyst

    Found in: Appcast US C2 - 2 weeks ago


    Irving, United States Planet Technology Full time

    Service Desk Specialist95% Remote- 1 day per month in office (Dallas area)3+ years in Helpdesk environment, 2+ years network-related support, 2+ years MS OfficeSummary:In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility and...


  • Irving, United States Planet Technology USA Full time

    Service Desk Specialist 95% Remote- 1 day per month in office (Dallas area) 3+ years in Helpdesk environment, 2+ years network-related support, 2+ years MS Office Summary: In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility...


  • Irving, United States Holiday Inn Express DFW South Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a Hotel Front Desk Manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....

  • Help Desk Specialist

    2 weeks ago


    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for Help Desk Support for an American fitness company based in Irvine, CA. Help Desk Support will be responsible for handling first-level support of service requests or incidents in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, phones,...

  • Help Desk Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for Help Desk Support for an American fitness company based in Irvine, CA. Help Desk Support will be responsible for handling first-level support of service requests or incidents in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, phones,...

  • Help Desk Specialist

    Found in: Appcast US C2 - 2 weeks ago


    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for Help Desk Support for an American fitness company based in Irvine, CA. Help Desk Support will be responsible for handling first-level support of service requests or incidents in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, phones,...


  • Irving, United States Culligan 331TX Full time

    Job DescriptionJob DescriptionAn exciting career opportunity!!!!Who We Are:Culligan Water is an essential business that has been an industry leader for over 85 years, striving to bring customers unmatched quality and unforgettable service. We received the Good Housekeeping Seal and Consumer Digest's Best Buy" rating; plus the famous iconic Hey Culligan...

  • Field Service Technician

    Found in: Talent US C2 - 1 week ago


    Irving, United States Culligan 331TX Full time

    An exciting career opportunity!!!! Who We Are: Culligan Water is an essential business that has been an industry leader for over 85 years, striving to bring customers unmatched quality and unforgettable service. We received the Good Housekeeping Seal and Consumer Digest's “Best Buy" rating; plus the famous iconic “Hey Culligan Man" tagline is known by...


  • Irving, United States The Stewart Organization Full time

    Job DescriptionJob DescriptionEstablished, stable and rapidly growing copier/printer sales and service company is looking to hire qualified printer technicians to provide outstanding field service support in the Dallas/Fort Worth metro area for HP printers, Canon Multi-function copiers, and Zebra thermal printers. We've been in the business for over 45...


  • Irving, United States Holiday Inn Express DFW South Full time

    Description Our property is growing rapidly and we are looking for a night auditor who loves working with people and possesses a strong commitment to customer satisfaction. We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Responsibilities •Be...


  • Irving, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionSummary of Position:The Optometric Technicians are responsible for: ➔   Log in for doctor➔   Set up Tech room and Doctor rooms daily➔   Deep cleaning every day/Vacuuming➔   Read previous RX on patients’ glasses (especially new patients)➔   Be sure to always check VAs (both distance and near) when pt comes...


  • Irving, United States The Stewart Organization Full time

    Job DescriptionJob DescriptionEstablished, stable and rapidly growing copier/printer sales and service company is looking to hire qualified printer technicians to provide outstanding field service support in the Dallas/Fort Worth metro area for Canon Multi-function copiers and HP printers.  We've been in the business for over 25 years, and have a...


  • Irving, United States Omni Hotels Full time

    Location Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas...

  • Help Desk Lead

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Irving, United States Elan Partners Full time

    TITLE: Help Desk Lead (Hybrid – DFW, TX)Direct Hire OpportunityNo SponsorshipHybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote.Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking a sharp, go-getter type that is willing to share their technical knowledge with the team...

  • Help Desk Lead

    2 weeks ago


    Irving, United States Elan Partners Full time

    TITLE: Help Desk Lead (Hybrid – DFW, TX)Direct Hire OpportunityNo SponsorshipHybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote.Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking a sharp, go-getter type that is willing to share their technical knowledge with the team...