Hotel Front Desk Manager

3 weeks ago

Irving, United States Holiday Inn Express DFW South Full time
Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a Hotel Front Desk Manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today

Responsibilities

•Flexibility is a must, as you will be responsible for covering shifts in the case that someone calls in
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest

Qualifications

•Possess excellent management skills, communication skills, and multitasking skills
•1 year of previous experience working in the hospitality industry
•Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
•High school diploma or equivalent certification required (GED)
•Bookkeeping skills and experience with MS Office a plus

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