Hotel Front Desk Night Auditor
3 weeks ago
Our property is growing rapidly and we are looking for a night auditor who loves working with people and possesses a strong commitment to customer satisfaction. We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today
Responsibilities
•Be knowledgeable of Hotel Rewards Program and deliver all member benefits in a friendly manner
•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
•Provide exceptional service to all hotel guests during their stay
Qualifications
•Excellent customer service and communication skills are required
•Computer proficiency is required; experience with accounting or reservation software is preferred
•Diploma or equivalent from high school is required; some college is desired
•Overnight shift; requires flexible hours
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
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