Bi-Lingual Call Center Specialist

4 weeks ago

Marietta, United States Ithink Financial Full time
Description

Primary Function:

Provide customer service in English and a foreign language. Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner. Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.

Major Duties and Responsibilities:
  1. Deliver products and services to meet members' financial needs by cross selling and referring at each touch point.
  2. Communicate accurate information about features and benefits.
  3. Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts.
  4. Resolve/process account inquiries, address changes, account closings, account maintenance, stop payments, security passwords, pay by phones, rate quotes, membership eligibility, electronic access, etc. as directed by members.
  5. Review, approve and process all check hold release requests up to $1,000.00.
  6. Review, approve and process debit/credit card daily withdrawal limits up to $1,000.00.
  7. Close cards, order new cards, link accounts, reset pin and complete pin rush requests as requested by members.
  8. Document all member contact and assistance for quality assurance purposes.
  9. Adhere to Attendance and Punctuality Policy. Work additional / alternative hours to accommodate department needs as required. As necessary, must assist the Credit Union and other departments with interpreting and translating documents.
  10. Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches.
  11. Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.
  12. Responsible for processing member information and transactions consistent with BSA policy and procedures. Understand the regulatory requirements and the internal BSA/AML policies, procedures, and processes. Understand and describe; Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file appropriate forms in a timely manner; Suspicious Activity Report, Currency Transaction Report, Document CRM consistently as directed by operational procedures.


Education and Experience:

Must be bilingual. Job requires a high school education, and two years experience with similar responsibilities. Formal position training should include products and services, rewards, Card Services, ACH, and other courses as assigned for individualized and departmental training.

Work Environment/Physical Activities:

Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

Requirements

Position open to all Call Center locations

  • Power BI Reporting Specialist

    1 week ago

    Marietta, Georgia, United States F2Onsite Full time

    Job OverviewPosition Summary:As a Power BI Reporting Specialist, you will be instrumental in converting organizational requirements into engaging, insightful, and actionable visual analytics.Your role will involve the design, development, and upkeep of Power BI dashboards and reports that support decision-making and strategic initiatives across various...

  • Call Center Specialist

    7 days ago

    Marietta, Georgia, United States West Point Optical LLC Full time

    Job Title: Patient Call Center RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Patient Call Center Representative to join our team at West Point Optical LLC. As a Patient Call Center Representative, you will be responsible for providing exceptional customer service to our patients, answering their inquiries, and resolving any...

  • Call Center Specialist

    1 month ago

    Marietta, United States Sequium Full time

    Job DescriptionJob DescriptionSequium Asset Solutions has immediate openings for Call Center Representatives.Qualified candidates will have a minimum of 1 years prior Call Center/Telemarketing experience handling high volume inbound and outbound phone calls.WORK SCHEDULE: MONDAY - FRIDAY PAID TRAINING, WE TEACH YOU TO BE SUCCESSFULHigh School Diploma or...

  • Call Center Specialist

    3 months ago

    Marietta, United States Sequium Full time

    Job DescriptionJob DescriptionSequium Asset Solutions has immediate openings for Call Center Representatives.Qualified candidates will have a minimum of 1 years prior Call Center/Telemarketing experience handling high volume inbound and outbound phone calls.WORK SCHEDULE: MONDAY - FRIDAY PAID TRAINING, WE TEACH YOU TO BE SUCCESSFULHigh School Diploma or...

  • Call Center Specialist

    3 months ago

    Marietta, United States Sequium Full time

    Sequium Asset Solutions has immediate openings for Call Center Representatives. Qualified candidates will have a minimum of 1 years prior Call Center/Telemarketing experience handling high volume inbound and outbound phone calls. WORK SCHEDULE: MONDAY - FRIDAY PAID TRAINING, WE TEACH YOU TO BE SUCCESSFUL High School Diploma or Equivalent (Required) $15 -...

  • Used Car Manager

    3 weeks ago

    Marietta, United States Vamos Auto LLC Full time $800 - $1,500

    Job DescriptionJob DescriptionLooking for a bi-lingual(Spanish and English) Used car lot manager. Must have previous employment with a used car dealership. Duties include maintaining dealer software, collection calls, customer service, social media advertising, and training new employees. Flexible job with minimal stress. Looking for someone who will show up...

  • Call Center Representative

    3 months ago

    Marietta, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionOur Client is hiring several Call Center Representatives in Marietta- Immediately! (THIS IS NOT A REMOTE POSITION)COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week)- Must be able to work one shift on the weekend!Pay Rate: $16 /hour. Mon.-Fri. AND $17.50/hour on Sat-SundayIf Bilingual = extra $.50/hourCompany is...

  • Contact Center Support Specialist

    2 weeks ago

    Marietta, United States myGwork Full time

    This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We...

  • Contact Center Support Specialist

    4 weeks ago

    Marietta, United States Fiserv Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...

  • Bilingual Call Center Representative

    3 months ago

    Marietta, United States Sequium Full time

    Bilingual Call Center Representative (Spanish)Sequium Asset Solutions, a national leader in the Collections Industry, has immediate openings for Bilingual Call Center Representatives. We are seeking motivated individuals that will learn quickly. Successful candidates will be customer-focused team players who are dependable, detailed multi-taskers, and have...

  • Senior Contact Center Support Specialist

    2 months ago

    Marietta, United States Fiserv Full time

    Senior Contact Center Support Specialist page is loaded **Senior Contact Center Support Specialist** **Senior Contact Center Support Specialist** locationsMarietta, Georgia time typeFull time posted onPosted Yesterday job requisition idR-10249402 **Job Title** Senior Contact Center Support Specialist**Job Purpose** This position is directly responsible for...

  • Therapist (Co-Response)

    3 weeks ago

    Marietta, United States Highland Rivers Behavioral Health Full time

    DescriptionThere is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. JOB SUMMARY:The Community Response Therapist will be a fully licensed clinician with the state of Georgia. They will...

  • Therapist (Co-Response)

    2 months ago

    Marietta, United States Highland Rivers Behavioral Health Full time

    There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. JOB SUMMARY : The Community Response Therapist will be a fully licensed clinician with the state of Georgia. They will work...

  • Contact Center Specialist

    7 days ago

    Marietta, Georgia, United States Credit Union of Georgia Full time

    Job Description**Job Summary**Credit Union of Georgia is seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional support and service to our members and potential members.Key Responsibilities:Provide top-notch customer service and...

  • Educational Support Specialist

    2 weeks ago

    Marietta, Georgia, United States Tommy Nobis Center Full time

    Position Overview:The Educational Support Specialist at Tommy Nobis Center plays a crucial role in an innovative program aimed at delivering accelerated vocational education, training, and employment opportunities for young adults with disabilities transitioning from high school to the workforce. This position involves assisting the Academy Instructor in...

  • Licensed Practical Nurse

    1 day ago

    Marietta, Georgia, United States Grifols Full time

    About GrifolsGrifols is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine, and we develop, produce, and market innovative medicines, solutions, and services in over 110 countries and regions.Job SummaryWe are seeking...

  • Academic Support Specialist

    2 days ago

    Marietta, Georgia, United States Huntington Learning Center Full time

    About the RoleWe are seeking a highly qualified and experienced Academic Support Specialist to join our team at Huntington Learning Center. As a key member of our staff, you will play a vital role in providing individualized instruction and support to students in mathematics and science.ResponsibilitiesDeliver high-quality instruction and support to students...

  • Elementary Education Specialist

    2 weeks ago

    Marietta, Georgia, United States Huntington Learning Center Full time

    Huntington Learning Center in East Cobb is seeking a dedicated and passionate Elementary Education Specialist to join our team of educators. We provide personalized tutoring programs designed to help students build essential skills in reading and math, fostering their academic growth and confidence. About the Role: You will work with students individually...

  • Therapist (Outpatient)

    3 weeks ago

    Marietta, United States Highland Rivers Behavioral Health Full time

    DescriptionThere is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. JOB SUMMARY:Provides individualized case management and accepts clinical responsibilities including: referrals;...

  • Educational Support Specialist

    2 weeks ago

    Marietta, Georgia, United States Tommy Nobis Center Full time

    Job Overview Position Summary: The Educational Support Specialist at Tommy Nobis Center plays a crucial role in an innovative program aimed at delivering accelerated vocational education, training, and employment opportunities for young adults with disabilities transitioning from high school to the workforce. This position involves assisting the Academy...