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Call Center Representative

2 months ago

South Yarmouth, United States Nauset Disposal, a Waste Connections Co. Full time

Nauset Disposal, A Waste Connections Company is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA. JOB RESPONSIBILITIES: Serve as point of contact for all internal and external customers (new and existing) Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up Analyze account activity and suggest opportunities for service improvements to the customer. Maintain appropriate files and documentation, in accordance with company policy and internal controls Liaise with internal teams to determine service requirements, resolve problems or complaints. Coordinate drivers according to customer requests JOB REQUIREMENTS: 1 year of customer service/office admin experience Excellent time management and prioritization skills Strong written and oral communication skills Critical and logical thinking skills