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Customer Accounts Representative
1 month ago
Customer Accounts Representative ( NOT REMOTE) Onsite position ( Not remote) CANDIDATES MUST LIVE WITHIN 25 MILES of Alpharetta, GA Bachelor’s Degree Required Hours: Must be available to work between the hours of 8am and 8pm ET (every other Saturday from 8am-12noon) Pay: $21.00 per hour - Must have Bachelor’s Degree Job Duties: Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available. Process payments and payoffs. Perform miscellaneous tasks as assigned. Adhere to appropriate compliance policies and procedures. Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives). Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily). Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer. Become a productive member of the department (meet quantitative objectives). Maintain an enthusiastic and positive attitude. Skill Set: Proficient in MS Office (Word, Excel, Teams). Excellent written and oral communication skills. Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position. Accuracy is essential to comply with federal & state lending and documentation requirements, so good attention to detail is needed. Ability to multitask is essential. Eager to learn, positive attitude, and flexibility are also important. Customer Service background is a plus. College Degree (4 Year) is preferred. Seniority level Entry level Employment type Full-time Job function Other Industries: Staffing and Recruiting #J-18808-Ljbffr
