Customer Service Representative

2 days ago

Chestertown, United States LaMotte Full time
Job Title: Customer Service Representative

Department: Customer Service

Reports To: Customer Service Manager

Schedule: Monday through Friday, 8:15am to 5pm.

Position Summary:

The Customer Service Representative is to serve as LaMotte's initial and primary contact with customers, and present LaMotte in a professional, knowledgeable, and courteous manner at all times. Principle duties include supplying basic product information, processing orders and resolving customer service problems. In circumstances where necessary, the representative is to serve as the customer's advocate within LaMotte, being certain that the Customer's viewpoint is properly presented and understood. This position reports to the Customer Service Manager.

Duties and Responsibilities:

1. Handles the Telephone.

•Answers telephone in courteous, friendly, and professional manner and presents a favorable image of LaMotte in all communications with customers.

•Promptly accepts calls transferred, without debate.

•Responds to customers in a timely manner and always within the same day.

•Assists in answering and transferring calls when necessary.

•Maintains a pleasant tone and positive attitude in dealing with all types of customers.

2. Processes Orders.

•Enters mail, fax, and telephone orders via direct order entry.

•Sets up new customer accounts and processes orders according to terms available.

•Processes orders and follows through with all necessary information on emergency shipments.

•Enter credit card orders, obtaining authorization prior to the processing of the order.

•Maintains knowledge of computer "know-how." Uses computer to its fullest capacity to obtain information in locating customer accounts, products, inventory stock, etc.

•Quotes pricing and availability and obtains estimated shipping cost upon request.

•Obtains ship method and cost from shipping personnel, for orders shipping to Canada, Puerto Rico, Hawaii, etc., and quotes excessive charges to customer prior to shipping order.

•Emails information as requested.

3. Resolves Customer Service problems.

•Checks order status upon request and performs tracers when orders are late.

•Tracks lost/damaged shipments with carriers.

•Reviews customers' claims of shortages.

•Handles return requests, issuing Return Authorization Numbers and completing return reports.

•Fills out complaint forms for any discrepancy or problem reported by our customers.

•Listens to and forwards customer viewpoints and can solve problems in promoting customer satisfaction. Completes complaint form whenever customer expresses dissatisfaction.

4. Maintains Knowledge of Products and Resources Available.

•Maintains a catalog/brochure file for easy access when assisting customers.

•Uses available resources to search for product specifications, discontinued and replacement products, SDS, instructions, etc.

•Maintains knowledge of various markets and products pertaining to each market.

•Assist customers in locating information on LaMotte website.

5. Communicates Information to Appropriate Individuals.

•Forwards requests to Pricing Agent and Marketing for large quantities or for pricing of products not published.

•Communicates and transfers special or unusual requests to the appropriate Market Manager.

•Maintains acceptable communication skills with all co-workers throughout the company, portraying an acceptable image as a representative of Customer Service.

6. Transfers Appropriate Calls to Technical Svc and Software Support Teams.

•Recommendations for product selection**, including custom kit design.

•Questions regarding test procedures and results.

•Troubleshooting issues, meter malfunctions, repairs, and requests for loaners.

•Complaints on product performance.

•Inquiries about products not in catalog or on computer.

** Customer Service Representatives are encouraged to respond to these requests when they know the proper reply.

7. Communicates with Supervisor regarding.

•Non-routine and unusual customer problems.

•Failure to meet customer commitments.

•System impediments or failure within LaMotte.

•Individual training requirements.

8. Works in Production or Assists in other departments when Customer Service is fully staffed and/or Customer Service Manager acknowledges that the Customer Service workload is light.

•Prepares literature (catalogs, flyers, instructions, etc.) for mailing(s).

•Assists Marketing with pricing or special projects.

•Performs various production duties as assigned by the Customer Service Manager and/or Director of Manufacturing or designee.

Miscellaneous Duties:

•Lean training and lean events such as kaizen or a 5-day event.

•5-S program in various departments assigned.

•DMAICs. Continuously looks for ways to improve both departments and own individual efficiencies and time management, as well as ways to improve any aspect of the Company's operations and develops and implements DMAICs accordingly.

•Notifies Manager of any production, quality equipment, safety, personnel problems, etc. and cooperates in resolving such issues as well. For example, requests assistance when systems prevent the efficient performance of duties or when a system fails.

•Provides Manager with feedback to determine where additional training would benefit and obtains additional training as necessary.

•Complies with all Company policies (i.e. personnel, safety, etc.).

•Performs other duties as assigned. (Such duties may or may not be essential functions of the job.)

Requirements

Qualifications/Job Requirements:

•High school graduate or GED equivalent.

•Excellent communication skills (verbal, written and listening).

•Good typing and computer skills.

•Previous office experience and experience working with customers, desired.

•An aptitude for general sciences desired, but not required.

Work Environment/Physical Demands:

Works indoors in a temperature-controlled environment. Primarily sits at desk, talks on telephone, and works on computer; however, walks to and from printers and fax machine, meetings, restroom, etc.; performs 5-S program tasks and responsibilities (see Customer Service's 5-S program to determine specific physical requirements).

LaMotte Company, a 100+-year-old global industry leader in developing and manufacturing premier water testing solutions, employs 250+ employees at its existing manufacturing site in Chestertown, MD, and just opened a new manufacturing site due to expansive business growth. The new facility, located in Newark, DE, operates 24/7 and will employ 200 +.

LaMotte is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state, or local laws.

  • Customer Service Representative

    1 day ago

    Chestertown, Maryland, United States Washington College Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWashington College is seeking a Customer Service Representative to join our Dining Services team. As a key member of our team, you will provide exceptional customer service to our students, faculty, and staff while working in a fast-paced and supportive...

  • Customer Service Representative

    4 months ago

    Chestertown, United States The Dixon Group Full time

    Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD! The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with...

  • Customer Service Representative

    4 weeks ago

    Chestertown, United States Dixon Valve Full time

    Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD! The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with...

  • Insurance Customer Service Representative

    7 days ago

    Chestertown, New York, United States Arrow Financial Services Full time

    About the RoleWe are seeking a highly skilled and experienced Insurance Customer Service Representative to join our team at Arrow Financial Services. As a key member of our Insurance team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesMarket insurance products to existing customers and...

  • Customer Service Representative

    6 days ago

    Chestertown, Maryland, United States LaMotte Company Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative is a key member of our team at LaMotte Company, a global industry leader in developing and manufacturing premier water testing solutions. This role is responsible for serving as the initial and primary contact with customers, presenting LaMotte in a professional,...

  • Customer Service Representative

    4 weeks ago

    Chestertown, United States Redner's Markets Full time

    49 Chestertown 17 Washington Square Chestertown, MD 21620, USA 49 Chestertown 17 Washington Square Chestertown, MD 21620, USA POSITION TITLE: Customer Service Manager DEPARTMENT: Front End FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front...

  • Customer Service Representative

    4 months ago

    Chestertown, United States Redner's Full time

    POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by...

  • Customer Service Representative

    4 weeks ago

    Chestertown, United States Redner's Full time

    POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by...

  • Customer Service Representative

    3 weeks ago

    Chestertown, United States Redner's Full time

    POSITION TITLE:Customer Service Manager DEPARTMENT:Front EndREPORTS TO:Store Director/BookkeeperFLSA STATUS:Non-ExemptJOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations.To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1)Promote customer goodwill by providing high...

  • Personal Insurance Customer Service Representative

    2 weeks ago

    Chestertown, United States Arrow Financial Services Full time

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Insurance team as: Personal Insurance Customer Service Representative This opportunity may be perfect for you if you have experience in: > Insurance Underwriting >...

  • Client Service Representative

    2 weeks ago

    Chestertown, Maryland, United States Domino's Franchise Full time

    Job OverviewWe are seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. In this role, you will play a vital part in ensuring customer satisfaction and maintaining our high standards of service.Key ResponsibilitiesAssist customers with their orders and inquiries.Prepare food items with attention to quality and...

  • Customer Service Ambassador

    18 hours ago

    Chestertown, Maryland, United States LaMotte Full time

    Job Title: Customer Service AmbassadorJob Summary:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at LaMotte. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers have a positive...

  • Customer Support Associate

    2 weeks ago

    Chestertown, Maryland, United States Domino's Franchise Full time

    Job OverviewWe are seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. In this role, you will be responsible for:Processing Customer Orders: Accurately taking and managing customer requests.Food Preparation: Assisting in the preparation of food items to ensure quality and satisfaction.Maintaining Cleanliness:...

  • Retail Food Service Representative

    7 days ago

    Chestertown, Maryland, United States Washington College Full time

    Job SummaryWashington College is seeking a highly motivated and customer-focused Retail Food Service Worker to join our team. As a key member of our dining services team, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer...

  • Patient Services Assistant

    2 months ago

    Chestertown, Maryland, United States Hudson Headwaters Health Network Full time

    HHHN Mission To provide the best health care, and access to that care, for everyone in our communities. HHHN Vision To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships Proposed Schedule: Up to 19.75 hours per week. Shifts will vary based on the operating hours of the health...

  • Customer Service Rep(06024)

    2 weeks ago

    Chestertown, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionHiring for energetic, outgoing, hardworking CSR's!Taking customers orders, Making food, Cleaning up, Folding boxes, Handle Prepping

  • Patient Services Assistant

    2 months ago

    Chestertown, United States Hudson Headwaters Health Network Full time

    Job DescriptionJob DescriptionHHHN MissionTo provide the best health care, and access to that care, for everyone in our communities.HHHN VisionTo pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnershipsProposed Schedule: Up to 19.75 hours per week. Shifts will vary based on the...

  • Service Writer

    5 months ago

    Chestertown, United States ELB Automotive Inc Full time

    Job DescriptionJob DescriptionResponsibilities:Serve as a customer relationship managerSchedule appointmentsWrite EstimatesConvery all necessary information including cost, necessary parts and work needed to the customerContacting customers in the case of additional work to relay the details and extra costs.Monitor service progress with each...

  • Automotive Service Consultant

    2 weeks ago

    Chestertown, Maryland, United States ELB Automotive Inc Full time

    Job OverviewAs an Automotive Service Consultant, you will play a pivotal role in ensuring customer satisfaction and smooth operations within our service department.Key Responsibilities:Act as a liaison between customers and technicians, fostering strong relationships.Coordinate service appointments efficiently.Prepare detailed service estimates for...

  • Front Desk Representative

    23 hours ago

    Chestertown, Maryland, United States Ark Hospitality Management Full time

    Job SummaryThis role is responsible for providing exceptional guest experiences as the first point of contact for visitors. The successful candidate will be responsible for handling all stages of a guest's stay, including check-in, check-out, and resolving any issues that may arise.Key ResponsibilitiesGreets guests and patrons, engaging with them to...