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Automotive Service Consultant

2 months ago


Chestertown, Maryland, United States ELB Automotive Inc Full time
Job Overview

As an Automotive Service Consultant, you will play a pivotal role in ensuring customer satisfaction and smooth operations within our service department.

Key Responsibilities:

  • Act as a liaison between customers and technicians, fostering strong relationships.
  • Coordinate service appointments efficiently.
  • Prepare detailed service estimates for customers.
  • Communicate essential information regarding costs, required parts, and services needed.
  • Reach out to customers to discuss any additional work required, providing clarity on details and associated costs.
  • Oversee the progress of service tasks with technicians to ensure timely completion.

Qualifications:

  • Prior experience in a similar role or relevant product knowledge is beneficial.
  • Exceptional communication and customer service abilities.
  • Proficient in computer systems and mechanical software applications.
  • A minimum of two to four years of related experience or training is preferred.
About ELB Automotive

ELB Automotive is a trusted local automotive repair facility dedicated to comprehensive mechanical repairs across various vehicle makes and models. Our state-of-the-art facility is equipped with the latest technology and tools to provide high-quality service.