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Customer Service Ambassador

2 months ago

Chestertown, Maryland, United States LaMotte Full time
Job Title: Customer Service Ambassador

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at LaMotte. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers have a positive experience with our company.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve customer issues.
  • Resolve Customer Complaints: Investigate and resolve customer complaints in a fair and timely manner, ensuring that customers are satisfied with the outcome.
  • Process Orders: Process customer orders accurately and efficiently, ensuring that customers receive their products in a timely manner.
  • Maintain Product Knowledge: Stay up-to-date on product information, including features, benefits, and applications, to provide accurate and helpful information to customers.
  • Communicate with Customers: Communicate with customers in a clear and concise manner, ensuring that they understand the information provided.
  • Work with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that customer needs are met.

Requirements:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Excellent Communication Skills: Excellent verbal and written communication skills are required, as well as the ability to communicate effectively with customers and internal stakeholders.
  • Customer Service Experience: Previous customer service experience is desired, but not required.
  • Product Knowledge: A basic understanding of product information, including features, benefits, and applications, is desired.

Work Environment:

This is a full-time position that requires working in a fast-paced customer service environment. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.