SVP, Client Delivery

What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future. Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart. To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe. Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing. Let’s create your tomorrow YOUR NEW ROLE As the Senior Vice President - Client Delivery you will be responsible, at a global level for all successful operations with one of our most significant clients in the MSP space. This will see you responsible for P&L, client relationship development, growth and expansion of our business (geographic expansion and service-line cross-selling), and is ultimately accountable for ensuring client satisfaction through flawless delivery (working closely with the service delivery leads). You will be responsible for: Client Relationship Development : Drive and lead client relationship development, aiming to build long-lasting relationships in the C-Suite and ensuring Hays is seen as a thought leader in solving clients' business challenges. Stakeholder Engagement : Accountable for stakeholder engagement and facilitating introductions for new sales opportunities with core stakeholders, including client sponsors, procurement directors, HR directors, and C-level executives (CIO/CPO/CFO). Professional Representation : Ensure Hays is represented professionally in all dealings with candidates and clients, maintaining client satisfaction through rapid responses and proactive engagement. Service Delivery and Client Engagement : Ensure the delivery of services that engage clients, maintaining high levels of client satisfaction. Account and Portfolio Growth : Set joint targets with senior leadership to ensure appropriate growth in client portfolios, driving growth through sales engagement and spotting opportunities for service expansion. Financial Management : Accountable for client financial management, including P&L, forecasting, headcount, contract maintenance, and cost base to deliver/exceed budgeted profit. Continuous Improvement and Innovation : Drive continuous improvement and innovation in service delivery to clients. Sales Opportunities : Identify and maximize sales opportunities to increase revenue and profit through current business or new product introductions. Service Delivery Accountability : Accountable for overall service delivery to clients, including formal client management through regular meetings to ensure SLA and contract commitments are met. Compliance and Negotiation : Ensure compliance with contracts, service agreements, and legislative requirements, and conduct professional negotiations with clients and vendors. Technology and Data Integrity : Lead and drive the use of technology systems to enhance operational efficiencies, ensuring data integrity and quality. Team Management and Development : Manage and develop teams to deliver contracted services, including direct reports, succession planning, talent management, and fostering a high-performance culture aligned with client and Hays' values. What you will have demonstrated experience in: Leading MSP functions and operations globally : Successfully leading an MSP with a global approach, managing cross functional teams and driving results. Leadership and Influence : Strong leadership behaviors, coaching and mentoring skills, able to inspire others, and lead by example. Demonstrates strong influencing, negotiation, and tenacity skills managing cross functioning global teams. Strategic Relationship Management : Excellent relationship management, strategic networking skills, and thought leadership on recruitment strategies such as DEI and EVP. Problem Solving and Decision Making : Strong problem-solving, escalation management skills, and proven experience in organizational decision-making and strategy at a senior global level. Change and Risk Management : Able to effectively manage change, recognize and manage risk, and design and lead business improvements. Data and Technology Utilization : Ensures effective use of technology and systems, drives focus on data accuracy, security, and integrity, and able to interpret data to understand and drive performance. Financial and Operational Planning : Significant forecasting, budgeting, and planning experience, with a focus on organizational efficiency and effectiveness ideally using Microsoft or Power BI tools. Presentation and Facilitation : Able to present with impact and facilitate workshops effectively. Adaptability and Emotional Intelligence : Ability to demonstrate adaptability, agility, responsiveness, emotional intelligence, self-efficacy, and spirit. What you will get: We offer base compensation of $215,000 plus bonus variable plan up to 20%. Hybrid/flexible schedule. PTO starting at 27 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO . Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. #J-18808-Ljbffr