Client Delivery Associate

1 week ago

New York, United States NewtonX Full time

About NewtonX:

NewtonX is the leading B2B market research provider that helps businesses make informed decisions by connecting them with verified subject matter experts. We empower clients with the insights needed to make data-driven decisions by connecting them to the world's most authoritative experts and business professionals through surveys and expert interviews.

NewtonX has raised $47m in funding, while we partner with leading organizations like McKinsey, Microsoft, Pinterest, Figma and beyond to equip them with B2B insights to solve pressing business challenges. Our research has been cited by Fortune, Forbes, TechCrunch Adweek and more.

About the Role:

NewtonX is looking to hire its next Client Delivery Associates to support our rapid growth, and connect NewtonX clients to world-leading professionals. We have just closed our Series B funding with $32M, and are expanding our team rapidly. We are looking for motivated people who are excited by the idea of making a difference in the knowledge market. This role is a great entry point into future opportunities at our quickly growing company and provides a great general business toolkit.

The Client Delivery Associate role works with world class companies and clients, including multiple Fortune 500 companies as well as top tech and management consulting companies, to understand their needs and deliver high impact research projects to help them uncover insights to answer their toughest business questions.

Location:

  • New York City, NY (Hybrid)
  • Visa sponsorship is not available for this role.
In this role you will:
  • Disrupt expert research the way Uber disrupted the taxi industry, the way AirBnB... - you know what we mean
  • Facilitate connections between clients and experts through our marketplace
  • Understand the granular needs of the clients and help them design their knowledge request
  • Assess in detail the specific knowledge of the request and onboard them to the platform
  • Prioritize and multi-task in a fast-paced environment with clients and experts covering all imaginable sectors of expertise, geographies etc.
  • Learn about new technologies, industries, topics daily and find ways to codify the requests into NewtonX's knowledge graph
  • Learn new things, mentor and share knowledge with team members.
Ultimately, you will be driving the core value of the company: connecting experts to clients. This foundational role will enable you to progress quickly within NewtonX towards commercial and/or operational leadership.

Who you are:
  • 0 - 2 years of professional work experience
  • You love challenging the status quo
  • You enjoy solving problems. Take difficult challenges and provide creative solutions.
  • You enjoy learning (you will learn about topics as broad as AI and as narrow as IoT in retail in Thailand)
  • You think on your feet. When things change, you roll with the punches (no day is the same)
  • You enjoy team collaboration, communication, listening and advocating.
  • You communicate clearly, write well, succinctly and effectively your thoughts
  • You enjoy work independently and efficiently with minimal direction and under pressure
  • You are experienced at complex calendar management, and have a basic understanding of Google docs, sheets, slides, etc.
  • Smart, quick, thoughtful and resourceful problem solver
  • A strong client service orientation; confidence, professional and pleasant style, and a can-do attitude to deliver great service If the profile above describes you and your passions, we'd love to hear from you
  • Have a bachelor's degree or greater in relevant field of study
  • Valid US work authorization required
If the profile above describes you and your passions, we'd love to hear from you

What we offer:
  • Competitive compensation (base salary $68.25K, monthly performance bonus, and employee equity program).
  • Career advancement and training opportunities.
  • Excellent medical, dental, and vision insurance.
  • 401k match with immediate vesting.
  • Health savings/flexible savings account, and pre-tax commuter benefits.
  • Paid time off: vacation, holidays, sick, and parental leave.
  • A diverse, collaborative, and positive culture where we invest in and celebrate each other's success.
  • Good vibes (happy hours, team projects, and retreats).

NewtonX is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

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