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Customer Service and Sales Support

2 months ago

Piscataway, United States Evonik Full time

**Customer Service and Sales Support**

**Location:** Piscataway, NJ, US **VACANCY REFERENCE NUMBER 155982**

**Customer Service and Sales Support**

**Location:** United States : Piscataway, NJ

**Function:** Logistics & Supply Chain Management

**Career Level:** Experienced professionals (2-5 years)

**Legal Entity:** Evonik Corporation

**Business Line:** Health Care

**What we offer**

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Responsible for all areas of customer communication and order related services for BL-HC with concentration in but not limited to Resomer/Resomer Select and EX Services for domestic, import, and export related tasks. Acts as a partner with Regional Sales Managers to coordinate with customers and internal departments. Reports to Director Supply/Demand Chain. Incumbent will promote and maintain the principles of and responsibilities related to Responsible Care within his/her assigned areas of responsibility and as defined in the RC 14001 management system.

**RESPONSIBILITIES**

Handles all SAP customer and product related activities, including, but not limited to:

* Order processing through billing and AR Monitoring

* Monitor Credit worthiness of customers.

* Manage shipments of lots

* Coordinate with warehouse on new products/good receipts

* Researches and works to resolve vendor and customer remittance differences. Notify Sales when customer is overdue with payments.

* Reviews, enters and resolves customer complaints (Trackwise system)

* Manages Certificate of Analysis distribution and files

* Notify Dir Supply/Demand Chain with information regarding supply of product.

* Proactively monitors order shipment dates, delivery dates, etc., notifying customer and Sales of any changes/problems. Track customer orders

* Set up new customers in SAP/ Gather relevant information from customer.

* Update customer Masterdata Database to ensure customer profile requirements are followed to process and fulfil customer order expectations.

* Service as backup for other department sales support.

* Responds to customer inquiries regarding product availability, delivery dates and general order status. Also sends general literature to address basic product inquiries (FAQs). Communicate issues which affect original order status. Provide List price quotes to customers. Other quotes to be forwarded to Sales Reps.

* Maintain positive and professional attitude with all incoming calls/email and customers. Receive orders from customers and confirm/acknowledge order with customer on same day .

* Coordinate with Product Lines on customer specifications and communication/mailings to customers.

* Process/Follow-up on customer and inventory import/export orders. Coordinates regulatory issues (FDA/Customs/TSCA) as they arise in relation to import/export orders and new materials.

* Keeps Sales informed of all relevant customer activities, either directly or through established databases (Sharepoint).; Copy Dir Supply/Demand chain on all relevant email both internal and external to customer.

* Proactive compliance with NAFTA and Evonik Corporation Responsible Care and ISO procedures as-well-as relevant BU HN Management procedures and SOPs.

* Will participate in system testing during SAP upgrades and migrations.

* May participate in the training and orientation of new department personnel.

* Attend and participate in S&OP meetings

* Perform other duties as may be required.

**REQUIREMENTS:**

* Knowledge and skills typically associated with a Bachelors degree or equivalent experience.

* Three to five years inside customer support experience with excellent communication and decision-making skills. Candidate must be a self-starter, goal and detail oriented, must project a positive attitude and be able to effectively function in a multitask environment.

* Ability to work independently without frequent direction from supervision while maintaining focus on objectives.

* Strong background in SAP (Oracle, JD Edwards, and other applicable ERP systems) is required.

* Prior Customer Service experience within the chemical industry, Import and Export experience and knowledge of chemical terminology would be a plus .