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Customer Service Lead
2 months ago
Salary: 65-75K
Customer Service Team Lead Responsibilities:
- Process, manage, communicate and take ownership of key customers through order fulfillment cycle.
- Review daily reports to address any issues with orders.
- Creation and maintenance of all customer master records.
- Participates in customer portal order retrieval and invoicing.
- Processes co-shipment and pre-shipment samples.
- Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer loyalty.
- Ensures orders are booked within 24 hours of receipt and order confirmations are provided to customers within 48 hours of booking.
- Coordinates with other business units (such as Sales Service, IT, etc.) to ensure timely and accurate customer data maintenance, supporting transactions and downstream processes.
- Ensure proactive and professional communications daily encompassing our entire supply chain to discuss details involved with raw materials, order quantities, manufacturing and ship dates, special instructions, handling exceptions or obstacles relative to meeting our customers’ requirements.
- Acts as a liaison for account managers, customers, and internal departments to coordinate ship dates, quantities, special instructions, credit requests, product returns, short paid/late invoices and adjustments but not limited to.
- Attends and prepares for thrice weekly production meetings.
- Bachelor’s degree
- 5 years customer service and training experience
- Experience in Customer Service/ Management
- Experience with ERP systems, preferably Oracle
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