Customer Service Representative
2 weeks ago
R10054130 Customer Service Representative (Open) Location: Cambridge, MD (Calgaz) - Industrial spec gas How will you CONTRIBUTE and GROW? Position Title: Customer Service Representative How will you CONTRIBUTE and GROW? The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner. In particular, you will: - Read and understand procedures and instructions on customer service processes. - Answer calls promptly and courteously. - Respond to customer inquiries in a timely and professional manner. - Enter customer orders into the current order management system (SAP) on a daily basis. - Knowledge of products and technical information. - Knowledge of alternate products based on cost, availability, and customer requirements. - Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. - Manage assigned distributor accounts. - Monitor scheduled ship dates to ensure timely delivery to customers. - Follow all safety protocols. - Run ZOTCM report daily. - Knowledge of google docs, sheets, and google meet. - Good understanding of SAP. - Must be able to multitask efficiently. - Excellent communication skills. - Must be able to pay close attention to details. Are you a MATCH? - High School Diploma or equivalent required - Must have at least 2 years experience in internal and/or external customer service or Customer related administration. - Strong attention to detail. - Proficiency in using personal computer, data entry terminal and other common office equipment and software. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Your differences enhance our performance At Airgas, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability ________________________ Are you a MATCH? High School Diploma or equivalent required - Must have at least 2 years experience in internal and/or external customer service or Customer related administration. - Strong attention to detail. - Proficiency in using personal computer, data entry terminal and other common office equipment and software. - SAP experience preferred but not required ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequestairgas.com . _________________________ California Privacy Notice J-18808-Ljbffr
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