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Centralized Support Representative

3 months ago

Cleveland, United States Progressive Insurance Full time

As a centralized support representative, you'll play a key role expediting the collection process of a claim - making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery . You'll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications:

    • High school diploma or GED equivalent or higher with one or more years of relevant work experience
    • Work or educational experience must include:
      • Customer service or sales
      • Fast paced and changing environment
      • Multitasking and time management skills
      • Effective verbal and written communication skills
      • Computer skills
Preferred skills:
    • Solid written and verbal communication skills
    • Strong attention to detail
    • Ability to handle high volume that comes with working in a multifaceted administrative environment.
    • Strong customer service and follow-up skills
    • Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints
Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: August 26 , 2024

Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 12 weeks)
Regular Schedule:Monday - Friday from 9:30am - 6:00pm ET

Compensation
  • $17.50 /hour
  • Gainshare bonus up to 16% of your eligible earnings based on company performance.
Physical requirements/working conditions:
  • Must be able to move and/or lift mail trays at any given time.
  • Requires long periods of standing (e.g., mailroom)
  • May require prolonged repetitive use of the upper extremities.
  • Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Equal Opportunity Employer