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Customer Support Representative

2 months ago

Cleveland, Ohio, United States Five Star Call Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Utilize Salesforce to create and manage support tickets
  • Assist with password resets and provide general support on our client's pay system
  • Work independently in a remote work environment
  • Collaborate with team members to achieve shared goals and objectives
Requirements
  • 1 year of customer service or customer support experience required
  • 1 year of previous call center or office background experience required
  • Technical savvy and ability to work with multiple programs and dual monitors
  • Previous remote work from home experience a plus
  • Previous Salesforce experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required
What We Offer
  • Starting pay - $14/hour, plus shift differential and possible increase after 90 days pending attendance and performance
  • Work hours - Set Shift 9:00am-6:00pm (EST) Work Days - Mon-Fri
  • Paid Training - Typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.