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Patient Services Specialist
3 months ago
Under the direction of the Patient Access Supervisor/Manager/Director, the Senior Patient Services Specialist has a clear understanding and knowledge of all functions performed by Patient Access. They are responsible for, but not limited to, completing the registration process by collecting accurate demographic information, insurance information, obtaining prior authorizations as needed, insurance notification, completion of the financial clearance process and collection of patient liability before, at, or after the time of service. In addition, the Senior Patient Services Specialist acts as a role model and resource for their peers in all aspects of the Patient Access registration and patient experience functions. They serve as a functional expert in the department, identifying trends and areas to be reviewed for process improvement. The Senior Patient Access Services Specialist greets and serves patients, visitors, and caregivers with the highest level of compassion and customer-focused intent so that an exceptional 'Ease My Way' experience is provided at every encounter.
The incumbent performs all duties in a manner that promotes the Providence Mission and Values. In all aspects, the incumbent serves as a role model for the values and mission of the organizations. All information is gathered while adhering to regulation and compliance requirements and guidelines and is documented timely and accurately.
Providence caregivers are not simply valued - they're invaluable. Join our team at St Joseph Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- H.S. Diploma or GED
- 15 hours of Continued Education. Healthcare, Registration, Billing or Professional Development (i.e., team building, process improvement). Healthstream, Rise or outside education at the direction and with the approval of Patient Access leader. This requirement is in addition to education required of all Providence Caregivers.
- 1 year Providence Patient Access Registration experience
- Pass (90%) Written Registration Proficiency Exam
- Pass (90%) Oral Registration Proficiency Exam
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Us
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team
The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
